Software and people behind your business
About Double Support
Double Support is a technology company with 180 people across three offices. We build software, we run English-speaking call center teams for companies in the United States and Europe, and we make Zyntra OS, our own business management system.
Hundreds of companies trust us with the systems they run on.
By the numbers
180people
100call center agents
30developers at our second development center
3offices
Who we are
Double Support runs three lines of business from one company, and is led by its founder and CEO, Ayman Aljakhbir.
Software. We build applications for the web, mobile, desktop and tablet, along with the APIs and integrations behind them, and we look after what we build: deployment, hosting, infrastructure, backup and security. Development runs from two centers, Amman and Tbilisi.
Call center teams. A hundred of our people are call center agents, selected so that on a call they sound American. They handle calls, live chat and email for clients in the United States and Europe, in three shifts, Monday to Friday, covering every US time zone and the European business day.
Our Product. Zyntra OS is our business management system: sales, projects, accounting, HR, inventory, logistics, support and much more in one place, with a client portal, and Flowrica built in to do the work with you. It replaces our earlier Jcloudable products.
Our story
Double Support started in Amman in 2014, selling, maintaining and supporting hardware. Our work was keeping other companies' equipment running, which is where we learned what businesses actually need from the people behind their systems: answer quickly, fix it properly, and don't disappear once it's installed.
Within two years we were writing software as well. The reason was simple: the companies we supported needed systems, not only machines, and we already knew how their work ran. Software became the larger half of the business, and the support habit came with it. We still look after what we build, long after it goes live.
The hardware side was later separated into its own company, so that Double Support could focus entirely on software. Today Double Support is a software company.
The name is the point. Double Support was named for what it gives: support, twice over. That was the intention from the beginning, and it is still how the company is run — a six-day week, an evening shift, a standby team on Fridays, and clients answered before anyone else. In Arabic the company is الدعم المضاعف, the doubled support.
In 2017 we shipped a product of our own: a CRM, then called Jcloudable. It grew from that single system into Zyntra OS, the business system that now runs sales, projects, accounting, HR, inventory and much more for a whole company.
In 2023 we opened the call center, for companies in the United States and Europe that need their own customers answered. In 2025 we opened a second development center in Tbilisi, Georgia. Today Double Support is 180 people across three offices, and we make our own business management system, Zyntra OS.
| 2014 | Double Support founded in Amman: hardware sales, maintenance and support |
|---|---|
| 2016 | Software development becomes part of the business |
| 2017 | First product launched — a CRM, then called Jcloudable |
| 2023 | The call center opens, for clients in the United States and Europe |
| 2025 | A second development center opens in Tbilisi, Georgia |
Our offices
- Amman, JordanHead office: our software team and our call center agents
- Tbilisi, GeorgiaSecond development center: 30 developers
- St. Petersburg, Florida, United StatesUnited States office
Office hours are Saturday to Thursday, 9:00–18:00 Amman time (GMT+3). Fridays and evenings are covered by a standby team for urgent issues. A six-day week means we answer on Sundays, when most suppliers in Europe and the United States are closed.
Two development centers put our developers in two time bands: Amman is UTC+3 all year and Tbilisi is UTC+4, so a Central European business day falls inside ordinary working hours at both.
Our vision
Technology that reaches Jordanian businesses first, and the Arab world after them, built to a standard that holds anywhere.
We want the systems a company runs on to be within reach of a business in Amman, not only of a business in London or New York. That means building products, not only projects, and it means our own standard has to survive comparison with anyone's.
Our mission
To serve our customers through the best solutions, the best software and the best people: the three things a company actually runs on.
Those three are the company. Zyntra OS is the solution, the software we build and support is the software, and the people are the ones who answer when your customers call. We would rather be measured on whether a client's business runs better than on how many features we shipped.
Where we’re going
From building software for others to building our own product. Building for other companies taught us what a business actually needs from its systems. Zyntra OS is where that goes: it replaces our earlier Jcloudable products, which were built around customer relationships, and covers the whole business instead.
A business system other companies run on. Zyntra OS is a product in its own right, built to be sold to companies across the region. Each company runs its own installation, with its own data.
Jordan first, then the Arab world. We want modern technology to reach businesses in Jordan first, and across the Arab world after that.
Capacity in more than one place. Development in Amman and Tbilisi, call center teams in Amman, and an office in the United States.
The services carry on alongside. Zyntra OS doesn't replace the work we do for clients. We still build software for other companies, then run and protect it once it's live.
What we do
Software development and support
Application development, APIs, systems integration, MVPs for startups, QA testing and ongoing maintenance, plus DevOps, deployment, infrastructure support, backup and recovery, and software security.
Call center agents
English-speaking agents with an American accent, on calls, chat and email, covering every US time zone and Europe in three shifts.
About Double Support: questions
Who is Double Support?
Double Support is a technology company with 180 people across three offices: Amman in Jordan, Tbilisi in Georgia, and an office in the United States. It builds software for other companies, runs English-speaking call center teams for clients in the United States and Europe, and makes Zyntra OS, its own business management system.
How many people work at Double Support?
180 in total: 150 in Amman, including 100 call center agents, and 30 developers in Tbilisi.
Where are Double Support's offices?
The head office is in Amman, Jordan. There is a second development center in Tbilisi, Georgia, and an office in St. Petersburg, Florida, in the United States.
When was Double Support founded?
In 2014, in Amman, Jordan. It began as a hardware company, selling, maintaining and supporting equipment, and moved into software development within two years. The hardware side was later separated into its own company, and Double Support is a software company today.
What are Double Support's goals?
To bring modern technology within reach of businesses in Jordan first and the Arab world after them, and to turn what the company learned building software for others into its own product, Zyntra OS, sold to companies across the region.
How do I contact Double Support?
Call +962 795 900 124 or email [email protected].
Work with us
Tell us what you need built, supported or replaced.
If you would rather sell what we build than buy it, become a Double Support partner.