Zyntra OSCall center agents
Agents in Amman who speak with an American accent, on calls, chat and email, covering every US time zone and Europe in three shifts.
See call center agentsSoftware and people behind your business
Your software, your system, your customers — one company behind all three.
Double Support is a software company in Jordan: we build business software, run Zyntra OS, and staff the call center your customers talk to — from Amman, Tbilisi and Florida.
I need a system for my company I need a team or my own software
Zyntra OS is SaaS: your own installation, with its own database, is up and running within one day of your payment.
I'm Flowrica — and I'm not just any drop.
I remind you of late invoices, keep your customers in order and tell you every day what matters — in Arabic too!
By the numbers
2014the year we started, in Amman
180people in three offices
100agents
81ready connections, at no extra charge
What a client says
We've worked with Double Support for seven years. They built and still support the systems we run our airport services on, and when something needs attention we get an answer from the same people who built it.
Companies that have worked with us
Hundreds of companies trust us with the systems they run on. Among them are clients who have been with us for more than seven years, including companies in Jordan's aviation sector, serving travellers at Queen Alia International Airport.
Tikram for Airport Services, part of Royal Jordanian, runs its airport services at Queen Alia International Airport on Zyntra OTA, our own travel platform, which we built and still run for them.
What we do
Four things, under one roof.
Build your software
Web, mobile, desktop and tablet applications, APIs and integrations, from a first MVP to a system your business runs on.
See our development servicesRun and protect it
DevOps, deployment, infrastructure support, backup and disaster recovery, and software security, so what we build keeps working.
See our support servicesZyntra OS, our product
A business management system for sales, projects, inventory, accounting, HR and much more, with a portal for your own clients.
See Zyntra OSZyntra OS
Zyntra OS: business software as easy as your social media
Big enterprise systems need training, and every time someone leaves, you start that training again. We built Zyntra OS to be easy instead: sales, projects, inventory, accounting, HR and much more, in one system your team finds its way around the way it does on social media. And Flowrica, built into Zyntra OS and a button away on every screen, does the work with you: it asks one plain question at a time, gives you your own records to choose from, and fills the form for you to save. You don’t need to know the system to use it. Next, we’re working on connecting Flowrica to other business systems, not only Zyntra OS. It also gives your own clients a portal where they follow their projects, view invoices, open shared documents and sign contracts.
Each company gets its own installation and its own database, set up by our team.
Ask for a demo See your price See all Zyntra OS modules Meet Flowrica
Zyntra OS
Editions for your sector
Zyntra OS comes in specialised editions — each the whole system with its sector's own part switched on — and can be shaped to any other sector.
Zyntra Legalfor law offices
cases, parties, hearings, legal deadlines, powers of attorney, time and invoices
Zyntra Real Estatefor real estate agencies
properties for sale and rent, leases invoiced each period, owner statements and your own listings website
Zyntra Hotelfor hotels
the room calendar, stays and bills, housekeeping, rates, the booking platforms' calendars and your own booking website
Zyntra E-commercefor online shops
your own shop website, products and stock, orders as Zyntra sales and invoices, returns, deals, points, sellers, auctions and classifieds
Zyntra Appointmentsfor bookings
services, staff hours, a booking calendar, front desk, waiting list, coupons and your own booking page
Zyntra Repairfor repair shops
the intake, the workflow, the technician's bench, checks, estimates and invoices, and the customer told at every step
Zyntra Garagefor car workshops
cars and their history, signed check-in, line-by-line approval, the stage board, insurance claims and PPF by the metre
Zyntra Conciergefor meet-and-assist and VIP airport services
bookings with passengers and flights, the day's manifest, Fast Track cards, complimentary services and vendor bills
Zyntra Contractingfor contracting companies
bills of quantities, variation orders, monthly progress bills, subcontractors, retention and cost against budget
Zyntra Clinicfor clinics and medical centres
the patient's medical file, visits from appointments, prescriptions, medical insurance claims and private records
Zyntra OTAfor travel companies
GDS, hotels, tours, transfers, visas, insurance, and B2B and B2C portals
Point of Sale
a shop's tills, shifts and cash drawer in any of them, with every sale an invoice in Zyntra OS
Zyntra Call Centera call center in any of them
the agent's desk with the caller's card, live supervision, reports, billing for each client and workforce planning
Any other sector
Zyntra OS is shaped to your business
you switch on only the modules you need, add your own fields to records and print them on your documents, set the numbering of each kind of document, lay out your own PDFs and email templates, and let Flowmind rules do the routine work — in Arabic, English or any other language.
Zyntra OS beside many other systems
What comes with Zyntra OS, beside what many other systems often charge extra for.
| What you get | Zyntra OS | Many other systems |
|---|---|---|
| 81 ready connections: payments, messages, email, calendars, shipping and more | Included, at no extra charge | Often a paid add-on, one connection at a time |
| Setup fee | None: the price you build is the price on our invoice | Often a setup or onboarding fee |
| National e-invoicing: JoFotara live, ZATCA-ready | In the base price | Often a paid add-on |
| Arabic on every screen and document, right to left | Built in | Often a language pack or extra work |
| Several companies in one Zyntra | Included | Often priced per company |
| Flowrica, the assistant beside every screen | In the base price | Often a paid add-on |
| Expenses, projects, tasks, the calendar, contracts, subscriptions and backups | In the base | Often separate paid modules |
Each connection runs on your own account with its provider. Other systems differ from one another; this is what buyers often meet.
Frequently asked questions
What does Double Support do?
Double Support is a technology company with 180 people across three offices: Amman in Jordan, Tbilisi in Georgia and an office in the United States. It runs English-speaking call center teams for companies in the United States and Europe, builds and supports software for other companies, and makes Zyntra OS, its own business management system.
Where is Double Support based?
Double Support’s head office is in Amman, Jordan. It also has a development center in Tbilisi, Georgia, and an office in the United States.
Does Double Support build new software or work with existing systems?
Both. Double Support builds new web, mobile, desktop and tablet applications, and also maintains, integrates and supports systems that already exist.
Can Double Support’s developers join our own team?
Yes. Double Support offers on-demand developers who work inside a client’s own team.
What is Zyntra OS?
Zyntra OS is a business management system made by Double Support. It brings sales, projects, accounting, HR, inventory and much more into one system that is built to be easy to use, and it includes Flowrica, which guides users through tasks one question at a time and fills the forms for them to save.
How do I contact Double Support?
Call +962 795 900 124 or email [email protected].
How long until my system is ready?
One day after payment. Zyntra OS is SaaS: your own installation, with its own database, is up and running within one day of your payment.
Where are Double Support's clients?
Around the world. Double Support is a Jordanian company with its head office in Amman, and its clients are in Jordan, Saudi Arabia, the UAE, Egypt, Iraq, Turkey, the United States, France and Germany. Among them are Bedrock, and Nahj Al Manar, the Haval cars agent in Jordan, with its Iraq branch, Nahj Al Iraq.
Does Zyntra OS have editions for specific sectors?
Yes. Zyntra Legal for law offices, Zyntra Real Estate for real estate agencies, Zyntra Hotel for hotels, Zyntra E-commerce for online shops, Zyntra Appointments for bookings, Zyntra Repair for repair shops, Zyntra Garage for car workshops, Zyntra Concierge for meet-and-assist and VIP airport services, Zyntra Contracting for contracting companies, Zyntra Clinic for clinics and medical centres and Zyntra OTA for travel companies — each the whole of Zyntra OS with its sector's own part switched on. Point of Sale adds a shop's tills to any of them. Zyntra Call Center adds a call center to any of them.
Can Zyntra OS be tailored to my sector?
Yes: you switch on only the modules you need, add your own fields to records and print them on your documents, set the numbering of each kind of document, lay out your own PDFs and email templates, and let Flowmind rules do the routine work — in Arabic, English or any other language.
Still have a question?
Ask Flowrica here on the site, or book a demo and we will show you Zyntra OS on your own work.
Book a demo
- Flowrica, the assistant beside every screen
- Arabic on every screen and document, right to left
- National e-invoicing: JoFotara live, ZATCA-ready
Tell us a little about your company and when suits you — we will show you Zyntra OS and Flowrica on your own work.
Tell us what you’re building
Call or email us with the short version of your project, and we’ll come back to you.