Software and people behind your business
Your software, your system, your customers — one company behind all three.
Double Support builds business software, runs Zyntra OS, and staffs the call center your customers talk to — from Amman, Tbilisi and Florida.
Companies that have worked with us
Hundreds of companies trust us with the systems they run on. Clients who have been with us for more than seven years, including companies in Jordan's aviation sector, serving travellers at Queen Alia International Airport.
Tikram for Airport Services, part of Royal Jordanian, runs its airport services at Queen Alia International Airport on Zyntra OTA, our own travel platform, which we built and still run for them.
We build your software
Applications, APIs and the integrations behind them, written by our own team in Amman and Tbilisi.100 agents
We answer your customers
English-speaking agents with an American accent, on calls, chat and email, covering every US time zone and Europe in three shifts.We make our own product
Zyntra OS: sales, projects, accounting, HR, inventory and much more in one system, with Flowrica built in.What we do
Four things, under one roof.
Build your software
Web, mobile, desktop and tablet applications, APIs and integrations, from a first MVP to a system your business runs on.See our development servicesRun and protect it
DevOps, deployment, infrastructure support, backup and disaster recovery, and software security, so what we build keeps working.See our support servicesZyntra OS, our product
A business management system for sales, projects, inventory, accounting, HR and much more, with a portal for your own clients.See Zyntra OS180 people across three offices
Who we are
180 people, three offices, three lines of business. Our head office in Amman holds the software team and 100 call center agents; a second development center in Tbilisi adds 30 developers; and we have an office in the United States. Building software for other companies taught us what a business needs from its systems, and that’s where Zyntra OS comes from: our own business management system, built for companies across the region.
Our developers can build and run your software for you, or work inside your own team. Who we are and where we’re goingZyntra OS
Zyntra OS: business software as easy as your social media
Big enterprise systems need training, and every time someone leaves, you start that training again. We built Zyntra OS to be easy instead: sales, projects, inventory, accounting, HR and much more, in one system your team finds its way around the way it does on social media. And Flowrica, built into Zyntra OS and a button away on every screen, does the work with you: it asks one plain question at a time, gives you your own records to choose from, and fills the form for you to save. You don’t need to know the system to use it. Next, we’re working on connecting Flowrica to other business systems, not only Zyntra OS. It also gives your own clients a portal where they follow their projects, view invoices, open shared documents and sign contracts. Each company gets its own installation and its own database, set up by our team.Ask for a demo See all Zyntra OS modules Meet Flowrica Zyntra Legal for law offices
Services
Customer support
Build software
Application DevelopmentWeb, mobile, desktop and tablet applications built by our team. API DevelopmentAPIs that let your systems and partners exchange data reliably. Systems IntegrationConnecting the systems you already use so they work as one. E-InvoicingConnecting your invoicing to Jordan's National Invoicing System or Saudi Arabia's ZATCA, as an approved provider in both. Startup & MVP ServicesGetting a first working product in front of users. Quality Assurance (QA Testing)Testing that finds problems before your users do. Application MaintenanceKeeping existing applications updated, fixed and improved.
Run and protect it
DevOpsBuild, test and release pipelines so changes ship safely. Implementation & DeploymentPutting new systems into production and into users' hands. Infrastructure SupportDay-to-day care of the servers and services you run on. Backup & Disaster RecoveryCopies you can restore from, and a plan for when something fails. Software SecurityReviewing your applications, access and infrastructure for weaknesses, and helping you fix them.
Data and AI
Data EngineeringGetting your data out of the systems it sits in and into one place you can trust. Business IntelligenceDashboards and reports built around the decisions you actually make. AI ConsultingWorking out where AI would genuinely help your business, and what it would take. Generative AIAssistants and document tools built on your own content, with limits you set.
Why companies work with us
Built, run and supported by the same team
The people who write your software are the people who deploy it, host it and answer when it breaks. There is no handover to someone else once it is delivered.We run our own product
Zyntra OS has been shipping since 2017, and we run our own company on it. We know what it takes to keep a system alive, not only to build one to a specification.We answer
Six working days a week, an evening shift, a standby team on Fridays, and our own clients answered before anyone else. That is what our name means.How we work
- A first session.Tell us the problem and what you need. We listen, ask questions, and tell you what we think. No commitment.
- A clear proposal.Scope, price and timeline, in writing, before any work starts. If something changes later, you see it in writing too.
- Built in stages.You see the system at each stage, not only at the end, so you can say “not that” while it is still cheap to change.
- Installation and training.We install it and train the people who will use it, until they can work in it without us.
- Ongoing support.The same team stays with you after delivery. That is the third reason above: we answer.
What a client says
We've worked with Double Support for seven years. They built and still support the systems we run our airport services on, and when something needs attention we get an answer from the same people who built it.
Why we do it
Our vision
Technology that reaches Jordanian businesses first, and the Arab world after them, built to a standard that holds anywhere.
Our mission
To serve our customers through the best solutions, the best software and the best people: the three things a company actually runs on.
Frequently asked questions
What does Double Support do?
Double Support is a technology company with 180 people across three offices: Amman in Jordan, Tbilisi in Georgia and an office in the United States. It runs English-speaking call center teams for companies in the United States and Europe, builds and supports software for other companies, and makes Zyntra OS, its own business management system.
Where is Double Support based?
Double Support’s head office is in Amman, Jordan. It also has a development center in Tbilisi, Georgia, and an office in the United States.
Does Double Support build new software or work with existing systems?
Both. Double Support builds new web, mobile, desktop and tablet applications, and also maintains, integrates and supports systems that already exist.
Can Double Support’s developers join our own team?
Yes. Double Support offers on-demand developers who work inside a client’s own team.
What is Zyntra OS?
Zyntra OS is a business management system made by Double Support. It brings sales, projects, accounting, HR, inventory and much more into one system that is built to be easy to use, and it includes Flowrica, which guides users through tasks one question at a time and fills the forms for them to save.
How do I contact Double Support?
Call +962 795 900 124 or email [email protected].
Sell what we build
Partners earn 15% to 35% on subscriptions and 20% on the projects we build — and our own team installs and supports every one of them.
Book a demo
Tell us a little about your company and when suits you — we will show you Zyntra OS and Flowrica on your own work.
Tell us what you’re building
Call or email us with the short version of your project, and we’ll come back to you.