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Zyntra Call Center
Zyntra OTACall Center Agent — English (American accent) — Amman, Jordan
About the role
You will speak every day with customers of our clients in the United States, by phone, chat and email. You are the voice they hear, so they must feel they are talking to someone next door.
What you will do
- Answer and make calls for US clients: support, orders, appointments, follow-ups
- Solve the problem in the first call where you can, and record every call in the system
- Work in US shifts (evening and night in Amman)
What we need
- Fluent spoken English with a clear American accent (you will be asked to record a short voice note)
- Calm, polite, and clear on the phone; you listen first
- Typing 35+ words a minute; comfortable with a computer and new systems
- Call center experience is a plus, not a must — we train you
What you get
- Training on our clients' work and on our own system
- A stable team, a real career path to team lead and quality
Language
- English is a must, spoken and written.
You will speak every day with customers of our clients in the United States, by phone, chat and email. You are the voice they hear, so they must feel they are talking to someone next door.
What you will do
- Answer and make calls for US clients: support, orders, appointments, follow-ups
- Solve the problem in the first call where you can, and record every call in the system
- Work in US shifts (evening and night in Amman)
What we need
- Fluent spoken English with a clear American accent (you will be asked to record a short voice note)
- Calm, polite, and clear on the phone; you listen first
- Typing 35+ words a minute; comfortable with a computer and new systems
- Call center experience is a plus, not a must — we train you
What you get
- Training on our clients' work and on our own system
- A stable team, a real career path to team lead and quality
Language
- English is a must, spoken and written.
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