Frequently asked questions

Double Support is a technology company with 180 people across three offices. We build software, we run English-speaking call center teams for companies in the United States and Europe, and we make Zyntra OS, our own business management system. The company started in Amman in 2007 and is led by its founder and CEO, Ayman Aljakhbir. More about us.

Three lines of business from one company: software development and support (applications, APIs, integrations, and the hosting, infrastructure, backup and security behind them); call center agents on calls, live chat and email; and Zyntra OS, with the online essentials around it — web hosting, business email and domain registration.

Our head office is in Amman, Jordan, in the Faisaliyah Center on Wasfi Al-Tal Street (Gardens), where our software team and our call center agents work. Our second development center is in Tbilisi, Georgia, and our United States office is in St. Petersburg, Florida.

Yes: in Jordan's National Invoicing System (JoFotara), and with the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia. E-invoicing in Jordan and Saudi Arabia.

Yes. Double Support is a software company in Amman, Jordan, founded in 2007. It builds software for other companies, makes Zyntra OS, its own business management (ERP) system, and runs call center teams.

The head office is in Amman, Jordan, with a second development center in Tbilisi, Georgia, and an office in St. Petersburg, Florida, in the United States. Its clients are in Jordan, Saudi Arabia, the UAE, Egypt, Iraq, Turkey, the United States, France and Germany.

Ask how long the company has worked, who will build and support the system, whether the system is its own product, whether it works in Arabic and English, and whether it does e-invoicing where you work. For Double Support: since 2007, 180 people of its own, Zyntra OS made since 2012, Arabic and English built in, JoFotara live and ZATCA ready.

Zyntra OS, made by Double Support, sends its invoices to JoFotara, Jordan's National Invoicing System, and is ready for ZATCA in Saudi Arabia. Double Support also connects other systems to JoFotara or ZATCA.

Call +962 795 900 124 or email [email protected]. Office hours are Saturday to Thursday, 9:00–18:00 Amman time (GMT+3).

Yes. Double Support, a software company in Amman, Jordan, has clients in Saudi Arabia. Zyntra OS, its business system, is ready for ZATCA e-invoicing and works in Saudi riyals, in Arabic and English.

The page: Software for companies in Saudi Arabia

Yes. Double Support, a software company in Amman, Jordan, has clients in the United Arab Emirates. Zyntra OS, its business system, works in dirhams with VAT, in Arabic and English.

The page: Software for companies in the UAE

Yes. Double Support, a software company in Amman, Jordan, has clients in Egypt. Zyntra OS, its business system, works in Egyptian pounds, in Arabic and English.

The page: Software for companies in Egypt

Yes. Double Support, a software company in Amman, Jordan, has clients in Iraq. Zyntra OS, its business system, works in Arabic and English, with invoices in US dollars or any other currency.

The page: Software for companies in Iraq

Yes. Double Support, a software company in Amman, Jordan, has clients in Turkey. Zyntra OS, its business system, keeps books in Turkish lira and works in English and Arabic.

The page: Software for companies in Turkey

Yes. Double Support has an office in St. Petersburg, Florida, and clients in the United States. It makes Zyntra OS, its business system, and runs English-speaking call center teams for US companies.

The page: Software for companies in the United States

Yes. A company starts in pounds sterling, charges VAT on each line, reads its bank accounts through GoCardless and takes payments through Stripe, Mollie, Klarna or PayPal. Zyntra OS is made by Double Support, a software company in Amman, Jordan.

The page: Software for companies in the United Kingdom

Yes. Double Support, a software company in Amman, Jordan, has clients in Germany. Zyntra OS, its business system, sends Peppol e-invoices, keeps books in euros and is hosted in Europe.

The page: Software for companies in Germany

Yes. Double Support, a software company in Amman, Jordan, has clients in France. Zyntra OS, its business system, sends Peppol e-invoices, keeps books in euros and is hosted in Europe.

The page: Software for companies in France

Yes. Double Support has its second development center in Tbilisi, Georgia, beside its head office in Amman, Jordan, and an office in St. Petersburg, Florida.

The page: Software company in Georgia

You pay for the people who log in and work in the system, and for the modules you take. On the pricing page you pick the edition, the modules you need and how many people will use it, monthly or yearly, and the price changes as you choose. The price you see is the price on our invoice.

Zyntra Legal is one of the editions on the pricing page: choose it there to see its price with the modules your office takes.

Per agent, per month, for full-time agents. You start with two agents, for three months, then month to month. Tell us your hours, volumes and channels and we will quote you; the call center page shows where prices start.

Every call center client gets Zyntra OS at a preferential price, and larger teams get it free.

Yes. Ask for a demo on our contact page, or call or email us and say you would like one, and we will arrange it with you.

Build your Zyntra on the pricing page and send it, or talk to us. Your request reaches our team, and your Zyntra is opened once we approve it. There is no self-sign-up: we install it and set it up with you, for how you work.

In two weeks. For a language the team does not already staff, allow four to six weeks.

Yes. Double Support is an approved e-invoicing provider in Jordan's National Invoicing System (JoFotara) and with ZATCA in Saudi Arabia. See e-invoicing in Jordan and Saudi Arabia.

No. We connect the system you already invoice from to the one your country runs: your system keeps issuing invoices, and each one is submitted as it is issued. If you are choosing a new system, Zyntra OS has e-invoicing beside its invoices and accounting.

Yes. Every screen works in Arabic and in English, and each person chooses their own language. You can give Flowrica your answers in Arabic too.

Yes. Our agents are in Amman and Arabic is their first language. Arabic-language teams work Sunday to Thursday by default, the Gulf week, and can be arranged around your own working week.

Every Double Support client has their own portal in Zyntra OS, and a support ticket opened there reaches us faster than a general inquiry. You can also call or email us; inquiries get an answer within one business day.

Saturday to Thursday, 9:00 to 18:00 Amman time (GMT+3). Fridays and evenings are covered by a standby team for urgent issues. Our call center team works its own shifts, on your hours.

Each company gets its own installation and its own database, so your data does not sit beside another company's. Every installation keeps a full audit trail of who changed what.

No. Flowrica never shows anyone a record they could not open themselves, and the company chooses which roles see her at all. Nothing is sent and no record is made unless a person presses it.

In the EU. Calls run through Twilio's Ireland region and Zyntra OS is hosted in Europe, and a Data Processing Agreement is signed with every European client. See our Privacy Policy.

Moving data from an older system into a new one is part of our systems integration work. Tell us which system you use today and we will tell you how we would move it.

Getting a system live means switching the old way off without stopping the business. We install and configure the system, connect it to your other systems, go live with you, and stay close afterwards. See implementation and deployment.

Yes. You can transfer a domain you already own to us, or keep it where it is and we point it at your mailboxes. Existing email and contacts can be brought across with a one-click import. See domains and business email.

Yes. Subscribe to Zyntra yearly and your domain is free, for as long as you renew — whatever the number of users.

Choose your modules and users and see your price on our pricing page.

Zyntra OS can work in any language. Arabic and English are built in, fully right-to-left. For another language, Setup › Translations gives your team every sentence in one spreadsheet. You fill it in, send it back from the same screen, and we switch your language on.

One day after payment. Zyntra OS is SaaS: your own installation, with its own database, is up and running within one day of your payment.

Around the world. Double Support is a Jordanian company with its head office in Amman, and its clients are in Jordan, Saudi Arabia, the UAE, Egypt, Iraq, Turkey, the United States, France and Germany. Among them are Bedrock, and Nahj Al Manar, the Haval cars agent in Jordan, with its Iraq branch, Nahj Al Iraq.

Zyntra OS, made by Double Support since 2012: 55 modules, 600+ screens in Arabic and English, 117 ready connections, 21 payment gateways, several companies and currencies in one installation, and e-invoicing for Jordan (JoFotara, live) and Saudi Arabia (ZATCA, ready). It comes as Zyntra OS and as its editions Zyntra Legal, Zyntra Real Estate, Zyntra Hotel, Zyntra E-commerce, Zyntra Appointments, Zyntra Repair, Zyntra Garage, Zyntra Concierge, Zyntra Contracting, Zyntra Clinic, Zyntra Dental, Zyntra School, Zyntra University and Zyntra OTA, with Flowrica, its assistant, built in. Zyntra Call Center, its call center, works beside any of them. More coming soon — we keep working to make our system ready for everything you use.