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Zyntra Call Center
Zyntra OTAZyntra Call Center, the call center inside Zyntra OS
Zyntra Call Center: your calls, your customers, one system
Zyntra Call Center is a call center inside Zyntra OS. Every call rings at an agent's desk with the caller's card already open, from your own customers and leads. Queues with a press-1 menu and opening hours, callbacks that keep the caller's place, voicemail, follow-ups for every missed call, recordings, a live wallboard and reports — all in the same system as your sales, support and accounting. It works beside any Zyntra OS, and it is free when Double Support's agents answer your calls.
See it working
Pictures of a made-up company, taken from Zyntra Call Center itself.
The live wallboard
Who is waiting, who is free and how today is going, every few seconds: each queue with its waiting callers and its service level, and each agent with their state. A supervisor can listen to a call, whisper to the agent only, or join the call.
Quality reviews pre-filled by Flowrica
Each agent's average score against your pass mark, and the answered calls waiting for a review. Flowrica fills in what the call's facts already say — how fast it was answered, its outcome, its notes and its next step — and the supervisor confirms the score. The agent reads the review of their own call.
What our agents did for you
The report a client receives when Double Support's agents answer their calls: the calls handled for them, the answer rate, the service level, the waiting time, the callbacks made and how satisfied the callers were, in plain words.
For whom
Zyntra Call Center works beside any Zyntra OS, in English and in Arabic:
- Companies that answer their own calls. Your agents, your numbers, your customers — one price a month for the whole company.
- Companies whose calls Double Support's agents answer. Then Zyntra Call Center is free: our agents work in it for you, and you read what they did.
Every call reaches the right person
From the moment the phone rings:
- The caller's card. The agent sees who is calling from your own customers and leads, their open tickets, projects and last calls.
- Queues with a press-1 menu. Each number has its menu, each queue its opening hours; outside them the caller leaves a voicemail.
- Callbacks that keep the caller's place. A caller can ask to be called back instead of waiting, and keeps their place in the line.
- Voicemail with its transcript. Read it before you call back.
- No missed call is forgotten. It waits on the follow-ups list until someone calls back, and the caller can receive a text you wrote.
- Call lists from Reach. Reach campaigns put leads on a call list, and agents work them one by one with the script and the caller card.
Supervisors see and hear what happens
Quality you can measure:
- A live wallboard. Waiting callers, answered and missed calls, the service level and every agent's state.
- Listen, whisper or join. A supervisor listens to a call, speaks to the agent alone, or joins the caller.
- Recordings heard only by those allowed. Each listen is written down.
- Quality reviews. Flowrica fills in what the call's facts already say, and the supervisor confirms the score; the agent reads the review of their call.
- A satisfaction survey after the call. The caller rates the call by email or WhatsApp, and the stars appear on the call, per agent and in the reports.
Reports, and a report for your client
Figures that say what they counted:
- Calls in, answered and missed, the answer rate, the service level and the waiting time, per queue and per agent
- The time it took to call back
- «What our agents did for you»: the report a client receives when Double Support's agents answer their calls
Part of Zyntra OS
Zyntra Call Center sits on Zyntra OS, so the call is never alone:
- Every call on the customer's or the lead's record
- Flowrica beside the agent: a line about the caller, the articles that answer the question and the next step
- Your calls through your own Twilio Voice account
- Every screen in Arabic and in English
- And the rest of Zyntra OS: sales, support, projects, accounting and HR
Its price
Zyntra Call Center has one price a month for the whole company, beside any Zyntra OS.
- Free with Double Support's call-center agent service.
- Choose it in the price builder on our Pricing page to see it with your edition
Zyntra Call Center: frequently asked questions
What is Zyntra Call Center?
Zyntra Call Center is a call center inside Zyntra OS, made by Double Support in Amman, Jordan: the agent's desk, queues, callbacks, voicemail, follow-ups, recordings, a live wallboard, quality reviews and reports, with your own customers and leads.
Do I need a particular edition for Zyntra Call Center?
No. It is a part of Zyntra OS that works beside any edition, switched on in the same installation.
How much does Zyntra Call Center cost?
One price a month for the whole company, whatever the number of agents. It is free when Double Support's agents answer your calls. Choose Zyntra Call Center in the price builder on our Pricing page to see it with your edition.
Can Double Support answer our calls?
Yes. Our agents answer your calls in Zyntra Call Center, and you receive the report «What our agents did for you». With this service, Zyntra Call Center costs you nothing.
Does Zyntra Call Center work in Arabic?
Yes. Every screen works in Arabic and in English, and the menus your callers hear can be said in either language.
Talk to us about your calls
Tell us how your calls are answered today, and we'll show you Zyntra Call Center with calls like yours — or let our agents answer them.