We provide English-speaking call center agents, we build software, and we look after it once it's running. Some clients need agents to answer their customers. Some come to us to build an application from nothing. Some have a system that works and needs to keep working. Some just need the hosting, email and domains underneath it all to be somebody else's problem. And we make Zyntra OS, our own business management system.
Double Support, a software company in Jordan
Customer support
For companies in the United States and Europe that need English-speaking agents.
Build software
Everything involved in getting working software into your hands, whether it starts as an idea, a spreadsheet you've outgrown, or a system somebody else built.
Run and protect it
Software that's live needs somewhere to run, a way to be updated, and someone to call. This is the half that starts the day you launch.
Data and AI
Getting your numbers into one place you can trust, and building the software that reads, answers and decides.
Online essentials
The pieces every business needs before any of the above matters: an address, an inbox, and somewhere to be hosted.
Tikram for Airport Services, part of Royal Jordanian, runs its airport services at Queen Alia International Airport on Zyntra OTA, our own travel platform, which we built and still run for them.
Our Product
Zyntra OSSales, projects, inventory, manufacturing, accounting, HR and much more in one system that's built to be easy, with a portal for your own clients. Each company gets its own installation.→FlowricaBuilt into Zyntra OS. It knows which screen you're on and does the work with you.→Point of SaleThe till of Zyntra OS: tills and shifts, the cash drawer counted, promotions, returns and reports, every sale a Zyntra invoice.
Zyntra OTAThe travel edition of Zyntra OS: flights through the GDS, hotels, tours, transfers, visas and insurance, with portals for your customers and your agents.→
Zyntra LegalThe law office edition of Zyntra OS: cases, parties, hearings, legal deadlines and powers of attorney, with time and invoices for each case.
Zyntra Real EstateThe real estate edition of Zyntra OS: properties for sale and for rent, leases invoiced every period, owner statements and your own listings website.
Zyntra HotelThe hotel edition of Zyntra OS: the room calendar, stays and their bills, housekeeping, rates, the booking platforms' calendars and your own booking website.
Zyntra E-commerceThe online shop edition of Zyntra OS: your own shop website, products and stock, orders as Zyntra sales and invoices, returns, deals, points, sellers, auctions and classifieds.
Zyntra AppointmentsThe appointments edition of Zyntra OS: services, staff hours, a booking calendar, the front desk, a waiting list and your own booking page.
Zyntra RepairThe repair shop edition of Zyntra OS: the intake, the workflow, the technician's bench, checks, estimates and invoices, and the customer told at every step.
Zyntra GarageThe car workshop edition of Zyntra OS: cars and their history, signed check-in, line-by-line approval, the stage board, insurance claims and PPF by the metre.
Zyntra ConciergeThe meet-and-assist edition of Zyntra OS: bookings with passengers and flights, the day's manifest, Fast Track cards, complimentary services and vendor bills.
Zyntra ContractingThe contracting edition of Zyntra OS: bills of quantities, variation orders, monthly progress bills, subcontractors, retention and cost against budget.
Zyntra ClinicThe clinic edition of Zyntra OS: the patient's medical file, visits from appointments, prescriptions, medical insurance claims and private records.
Zyntra DentalThe dental edition of Zyntra OS: the tooth chart with each tooth's history, treatment plans in phases with the insurer's part, x-rays on the tooth, lab orders, recall and online booking.
Zyntra SchoolThe schools' edition of Zyntra OS: students and admissions, fees in installments, attendance, marks and report cards, homework, buses, the library, the canteen and a portal for guardians and students.
Zyntra UniversityThe universities' edition of Zyntra OS: courses and study plans, registration, marks and the GPA, academic standing, the graduation audit, transcripts with a check page and a portal for students.
Zyntra Call CenterA call center inside Zyntra OS: the agent's desk with the caller's card, queues, callbacks, voicemail, a live wallboard and reports. Free with our agents' service.Questions about our services
What services does Double Support offer?
Double Support offers call center agents for companies in the United States and Europe; software development, from web and mobile applications, APIs and systems integration to UI/UX design, e-commerce, content management systems, progressive web apps, QA testing and maintenance; e-invoicing for Jordan and Saudi Arabia, as an approved provider in both; running and protecting software, from DevOps, deployment, infrastructure and backup to software security, security audits, penetration testing and threat monitoring; data and AI, from data engineering and business intelligence to AI consulting, generative AI, chatbots and computer vision; and web hosting, business email and domain registration. It also makes Zyntra OS, its own business management system, with its editions Zyntra Legal, Zyntra Real Estate, Zyntra Hotel, Zyntra E-commerce, Zyntra Appointments, Zyntra Repair, Zyntra Garage, Zyntra Concierge, Zyntra Contracting, Zyntra Clinic, Zyntra Dental, Zyntra School, Zyntra University and Zyntra OTA, Zyntra Call Center beside any of them, and Flowrica built in.
Can one company both build and run our software?
Yes. Double Support builds software and also deploys, hosts, supports and backs it up, so the same team covers development and day-to-day operation.
Does Double Support work with companies outside Jordan?
Yes. Double Support's clients are around the world: in Jordan, Saudi Arabia, the UAE, Egypt, Iraq, Turkey, the United States, France and Germany. Its call center team works for companies in the United States and Europe, and its e-invoicing service covers Saudi Arabia as well as Jordan.
Not sure which one you need?
Tell us what you're trying to do and we'll tell you what it takes. If it isn't something we do, we'll say so.