Services | Double Support, Amman

We provide English-speaking call center agents, we build software, and we look after it once it's running. Some clients need agents to answer their customers. Some come to us to build an application from nothing. Some have a system that works and needs to keep working. Some just need the hosting, email and domains underneath it all to be somebody else's problem. And we make Zyntra OS, our own business management system.

Customer support

For companies in the United States and Europe that need English-speaking agents.

Call Center AgentsAgents with an American accent on calls, chat and email, covering every US time zone and Europe from Amman, in three shifts.→

Build software

Everything involved in getting working software into your hands, whether it starts as an idea, a spreadsheet you've outgrown, or a system somebody else built.

Application DevelopmentWeb, mobile, desktop and tablet applications, built by our team.→Startup & MVP ServicesGet a first working product in front of real users.→API DevelopmentAPIs that let your systems, apps and partners exchange data.→Systems IntegrationConnect the software you already use, so data moves between systems.→E-InvoicingConnect your invoicing to Jordan's National Invoicing System or Saudi Arabia's ZATCA. Double Support is an approved provider in both.→Quality Assurance (QA Testing)Find problems in your software before your users do.→Application MaintenanceKeep what's live updated, fixed and improved.→UI/UX DesignWork out the screens and the flow, and agree them before the code is written.→CMS DevelopmentA content system your own editors can publish in, without a developer.→E-Commerce PlatformsOnline stores built around your catalog, your checkout and how you sell.→PWA DevelopmentAn app-like experience in the browser, installable on a phone, with no app store in the way.→

Run and protect it

Software that's live needs somewhere to run, a way to be updated, and someone to call. This is the half that starts the day you launch.

DevOpsBuild, test and release pipelines so changes ship safely.→Implementation & DeploymentGet a new system into production and into people's hands.→Infrastructure SupportDay-to-day care of the servers and services you run on.→Backup & Disaster RecoveryBackups you can restore from, and a plan for when something fails.→Software SecurityWe review your applications, access and infrastructure for weaknesses, and help you fix them.→Security AuditsA structured review of your application, access and infrastructure, and a list of what to fix first.→Penetration TestingAn authorized attempt to break in, and a report on how far it got.→Threat MonitoringWatching your systems for signs of attack, and telling you when something looks wrong.→

Data and AI

Getting your numbers into one place you can trust, and building the software that reads, answers and decides.

Data EngineeringGet your data out of the systems it sits in and into one place you can query.→Business IntelligenceDashboards and reports built around the decisions you actually make.→AI ConsultingWork out where AI would genuinely help your business, and what it would take.→Generative AIAssistants and document tools built on your own content, with limits you set.→NLP & ChatbotsAssistants that resolve the simple things and hand the rest to a person.→Computer VisionSoftware that reads images: inspection, counting, or pulling data off documents.→

Online essentials

The pieces every business needs before any of the above matters: an address, an inbox, and somewhere to be hosted.

Web HostingHosting for your websites and applications.→Email ServicesBusiness email on your own domain.→Domain RegistrationRegister and manage your domains, renewals included.→

We've worked with Double Support for seven years. They built and still support the systems we run our airport services on, and when something needs attention we get an answer from the same people who built it.

Diana KhaderManager, Tikram for Airport Services (Royal Jordanian)

Tikram for Airport Services, part of Royal Jordanian, runs its airport services at Queen Alia International Airport on Zyntra OTA, our own travel platform, which we built and still run for them.

Our Product

Zyntra OSSales, projects, inventory, accounting, HR and much more in one system that's built to be easy, with a portal for your own clients. Each company gets its own installation.→FlowricaBuilt into Zyntra OS. It knows which screen you're on and does the work with you.→Zyntra OTAThe travel edition of Zyntra OS: flights through the GDS, hotels, tours, transfers, visas and insurance, with portals for your customers and your agents.→Zyntra LegalThe law office edition of Zyntra OS: cases, parties, hearings, legal deadlines and powers of attorney, with time and invoices for each case.

Questions about our services

What services does Double Support offer?

Double Support offers call center agents for companies in the United States and Europe; software development, from web and mobile applications, APIs and systems integration to UI/UX design, e-commerce, content management systems, progressive web apps, QA testing and maintenance; e-invoicing for Jordan and Saudi Arabia, as an approved provider in both; running and protecting software, from DevOps, deployment, infrastructure and backup to software security, security audits, penetration testing and threat monitoring; data and AI, from data engineering and business intelligence to AI consulting, generative AI, chatbots and computer vision; and web hosting, business email and domain registration. It also makes Zyntra OS, its own business management system, with a travel edition, Zyntra OTA.

Can one company both build and run our software?

Yes. Double Support builds software and also deploys, hosts, supports and backs it up, so the same team covers development and day-to-day operation.

Does Double Support work with companies outside Jordan?

Yes. Double Support's call center team works for companies in the United States and Europe, and its e-invoicing service covers Saudi Arabia as well as Jordan.

Not sure which one you need?

Tell us what you're trying to do and we'll tell you what it takes. If it isn't something we do, we'll say so.

Talk to us +962 795 900 124