Zyntra Repair, the repair shop edition of Zyntra OS

Zyntra Repair: the repair shop edition of Zyntra OS

Zyntra Repair runs a repair shop from the counter to the collection: every device written down as it came in, a workflow the devices cannot skip, the technician's own bench, diagnostics, checklists and the quality check, the customer's estimate approved online, the final invoice with the parts taken out of stock, and the customer told at every step. It is built on Zyntra OS, so the accounting, stock, HR and everything else that runs the shop are part of the same system.

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What sets Zyntra Repair apart

The warranty comeback, and the part held for the customer

A device back under warranty opens a linked repair, and the work billed last time is free this time — no argument at the counter.

The part is held for the customer from estimate to invoice — the till or another repair cannot sell it
The device's history, by serial or IMEI, shown at intake
Uncollected devices reminded at N and 2N days
Done before the promised time counts as waiting, not late — fair figures for every technician
Flowrica drafts the estimate lines from the diagnosis, and a person ticks them

See it working

Pictures of a made-up repair shop, taken from Zyntra Repair itself.

Every repair, found again
Every repair with what came in, where it stands, who works on it and when it was promised. Search by number, customer, phone, serial or IMEI, narrow by status, priority, technician, branch or the way it came in, and sort by any column. A late one says so.
One repair, step by step
Each device with its serial, IMEI, the fault as told, what came with it and the damage already on it; the unlock code kept encrypted. It moves through your workflow one step at a time, with its checks, its work and parts, its estimate, the timeline the customer reads, photos and signatures, and the conversation with the customer.
The technician's bench
Each technician sees only the devices given to them, the late ones and the ones due soon first, with the checks they were given and their own progress; the shop sees who has the most on the bench.
Reports that say what they counted
18 reports for any period, branch and status: repairs, customers, devices, services and parts, technicians, diagnostics, estimates, invoices, payments, revenue, coupons, tax, messages and on time — each to CSV, or a PDF in your language — Arabic too.
The customer follows the repair
Your own page where a customer books a repair, and follows it by its number and the last digits of their phone, or from the link in every message. In the portal they read their repairs, approve the estimate and pay the invoice.

Made for a repair shop

Zyntra Repair is Zyntra OS with its Repair part switched on, in your language — Arabic too.

Three ways in. Dropped off at the counter, sent in by the customer, or a technician visit — each with its own charge.
A workflow that cannot be skipped. Received, diagnosis, estimate, checklist, in repair, quality check, ready — your own statuses, in your own order.
Diagnostics, checklists and the quality check. Each run keeps its own copy of the questions; a failed quality check sends the device back.
Branches and roles. A manager, the front desk, technicians and a quality inspector, each with their own rights; a technician sees only their devices.
Every customer is a Zyntra customer. Their repairs, estimates, invoices and payments are on their record.

The money, through Zyntra

Every amount is a Zyntra estimate, invoice, payment or credit note, posted the way your books post them:

An estimate per device, approved or declined by the customer online or at the counter
A deposit at intake, counted on the final invoice
The final invoice from the approved work, the parts and the way-in charge once — a declined device is not billed
The parts taken out of stock exactly once
Coupons with their limits, held even when two invoices take one at the same moment
A refund as a credit note

The customer is told every moment

Through Zyntra's own mail, an SMS beside it, and your approved WhatsApp template:

Taken in, a step reached, ready to collect, completed or cancelled
An estimate to approve, the technician assigned, the invoice, a payment
Every message with the repair's own tracking link
Printed job card, device tags, an 80 mm intake ticket and a dispatch label, in your language — Arabic too, the QR drawn on your own server

Flowrica for repair shops

Ask her from the Repair screens:

"Which repairs are late?" and "Which repairs are ready to collect?"
"What is on my bench?", from the workshop's own list
Take a repair in: she fills the intake form as you answer, you press Take it in, and you can undo it.

What runs the shop underneath

Zyntra Repair sits on Zyntra OS, so the rest of the shop is in the same system:

Customers, and the conversation with each as a support ticket
Invoices, payments and credit notes
Your parts in stock, by warehouse
Tasks for every technician's work
The full accounting, HR and payroll
Manufacturing: bills of materials, production orders, quality and what each order cost
And the rest of Zyntra OS, module by module

Zyntra Repair: frequently asked questions

What is Zyntra Repair?

Zyntra Repair is repair shop software made by Double Support in Amman, Jordan. It is the repair edition of Zyntra OS: the intake, the workflow, the technician's bench, checks, estimates, invoices, messages to the customer, printouts and reports, on top of the accounting, stock, HR and the rest of Zyntra OS.

Is Zyntra Repair a separate system from Zyntra OS?

No. It is Zyntra OS with its Repair part switched on, in the same installation, under its own name and mark.

Does Zyntra Repair work in Arabic?

Yes. Every screen, every printout and every message to the customer work in your language — Arabic too.

Can my customers follow their repair?

Yes. On your own page by the repair number and the last digits of their phone, from the link in every message, and in the portal, where they approve the estimate and pay the invoice.

How much does Zyntra Repair cost?

Zyntra Repair goes on top of a package or one part you choose, at one price per user a month; a part it needs that you did not choose is added at its own price. Press Calculate your price on this page: Zyntra Repair is already chosen, and you see every line for your number of users, monthly or yearly.

More software in your country

Talk to us about your repair shop

Tell us how your shop works today, and we'll show you Zyntra Repair on devices like yours.

Ask for a demo Calculate your price See what’s in Zyntra OS