Questions companies ask before choosing Zyntra

Yes. Your records are yours. Each company has its own installation of Zyntra OS with its own database, so its data is never mixed with another company's. Lists such as invoices, payments, stock, payroll and reports export to Excel or CSV, and on request our team prepares a full export of all your company's records as files.

Yes, for connecting your other systems. A key made in Setup › Channels lets another system add leads, customers and tasks, and an address you choose can be told the moment something happens in Zyntra OS — each call signed, so your side knows it came from Zyntra. The key acts with the rights of the person who made it, in one company only. This is how Zapier and Make connect too. If your developers need a connection beyond this, tell us and we build it with you.

You shape Zyntra OS without writing code: switch on only the modules you need, add your own fields to 18 kinds of records and print them on your documents, set the numbering of each kind of document, lay out your own PDFs and email templates, decide who sees and does what, and let Flowmind rules do the routine work. The modules themselves are written by our team; when your company needs a part Zyntra OS does not have, tell us.

Zyntra OS runs as a service we host: each company gets its own installation with its own database, set up and looked after by our team. The servers, their security updates, the backups and every update are ours to run, not yours.

Zyntra OS is updated in numbered releases. Before an update reaches your installation, its database is backed up and the version it was running is kept. Each release tells your team what changed in a «What's new» note inside the system, and the user guide is updated with it. An installation can be held back from updates: if your company needs to postpone one, tell us.

Our team watches the health of every installation of Zyntra OS and is told when one stops answering. Support runs through your own portal in Zyntra OS: you open tickets there, and tickets from clients are answered before general inquiries, which get an answer within one business day. If your company needs the terms of the service written into its contract, talk to us.

Every night an encrypted copy of each installation's data is made and sent to a separate backup server, away from the servers Zyntra OS runs on; the last 14 nightly copies and 8 weekly copies are kept. On top of that, every hour the changes of the last hour reach the same backup server and are kept for two weeks, so any hour can be brought back as a separate copy without touching your live system. Every week the backups are restored into a test copy and checked automatically.

Security is checked from the inside: automatic tests sign in as different people and knock on every door of the system, to check that each company sees only its own records and each person only what their rights allow. Our servers sit behind a protective network, and their security updates are installed automatically. For any question about these checks or how your data is protected, or to report an issue, write to [email protected] — we read and answer every message.