Last updated: 23 September 2026
This policy explains what personal data Double Support handles, why, and what you can ask us to do about it.
Who we are
This policy is from Double Support for Technology, 5th floor, offices E2-E3-E4-E5-E6-E7-E8, Faisaliyah Center (67), Wasfi Al-Tal Street (Gardens), Amman, Jordan. "Double Support" is the name we use across this site.
For anything about your personal data, email [email protected]. For anything else, email [email protected] or call +962 795 900 124.
What this website collects
- One form. The partner application on our Partners page is the only form on this site. There is no newsletter sign-up and no account area of its own, and no other page asks you to type in personal information.
- When you contact us. If you email, call or message us, we hold what you send us — your name, your contact details and what you tell us — and use it to answer you and to do the work you ask us for.
- Analytics, only with your consent. The site can use Google Analytics 4 to see how it is used: which pages are read, how people reach us, and roughly where in the world they are. It only ever runs if you accept analytics cookies in the cookie notice. If you have not been shown a cookie notice, analytics is not running on this site. When it runs, your IP address is anonymized, we use what it tells us to improve the site and never to identify you, and Google processes that data for us.
- No advertising or tracking. We use no advertising pixels, no social media tracking tags, no live chat and no embedded video.
The partner application. When you apply to become a partner, we keep what you send: your name, your company, where you are, your email and phone, what your company does today, which products you are interested in and anything else you choose to tell us. We use it to answer your application and to talk to you about becoming a partner, and for nothing else. We do not sell it, and we do not send you marketing on the strength of it. What you send is emailed to us and is also saved as a private record on this site, which only the people at Double Support who handle partner applications can open. We keep it for 24 months, and then delete it. If the form fails to send, what you typed is held here for ten minutes so that the page comes back filled in rather than empty, and is then deleted. No other company is involved: the form is part of this site, there is no form service behind it and no CAPTCHA, and nothing you type reaches anyone else. To stop robots filling it in we count how many applications arrive from the same connection in an hour, using a one-way fingerprint of your network address rather than the address itself. You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it, by writing to [email protected].
Cookies
We ask before we set anything that is not needed to show you the page.
- Analytics cookies. Set only after you accept them. Google Analytics 4 sets cookies named `_ga` and `_ga_` followed by an identifier, to tell one visit from another. They last up to two years unless you clear them.
- Your answer. If we show you a cookie notice, we remember whether you accepted or declined, so we do not ask on every page.
If you decline, no analytics cookies are set and Google Analytics does not run. If the site has shown you a cookie notice, you can change your answer at any time from Cookie settings in the footer.
Links to other sites
Some links take you to other services: WhatsApp, Google Maps, LinkedIn, X, Facebook, Instagram, and the Client login for our clients' portal. What happens there is covered by those services' own policies, not this one.
Your rights
You can ask us what personal data we hold about you, and ask us to correct it or delete it. If you are in the European Union or the United Kingdom, the GDPR also gives you the right to object to how we use your data, to ask us to restrict it, to receive it in a portable form, and to complain to your data protection authority.
To make any of these requests, email [email protected].
Our call center clients and their customers' data
When our agents answer calls, chats and emails for a client, they handle the client's customers' personal data on the client's behalf. Under the GDPR, the client is the controller of that data and Double Support is its processor. For clients in Europe:
- An agreement first. We sign a Data Processing Agreement with every European client.
- Where the data is stored. Call recordings and customer data are stored in the EU. Calls run through Twilio's Ireland region, and our systems for European clients are hosted by Amazon Web Services in Europe.
- Transfers. Our agents work from Amman, Jordan. Their access to European data is covered by the EU Standard Contractual Clauses in our Data Processing Agreement.
- Recordings. Call recordings are kept for 90 days, or for the period the client sets, and are then deleted automatically.
- Sub-processors. Twilio, for calls, and Amazon Web Services, for hosting and recording storage.
- Our people. Every agent completes data-protection training before taking a first call, repeats it every year, and signs a confidentiality agreement.
- Card payments. Our agents never hear or see card numbers. Payments go through a secure phone keypad or a payment link.
- If something goes wrong. If a breach affects a client's data, we tell the client within 24 hours of discovering it.
If you are a customer of one of our clients, the client is the first place to ask about your data. You can also write to [email protected].
Changes to this policy
When this policy changes, the date at the top changes with it.