Generative AI | Double Support

Generative AI is useful when it works on your material and inside your rules: answering from your own documents, drafting from your own templates, and stopping where you tell it to stop.

What we do

Work out which task is worth automating, and what "good" looks like for it
Connect a model to your own content, so answers come from your material
Set the limits: what it may answer, and what it must hand to a person
Test it against real cases before it goes anywhere near a customer
Put it in front of people in the system they already use
Keep it in hand once it is live: what it is asked, and where it gets things wrong

Who it's for

Companies sitting on documents, policies or product information that people keep having to search by hand, and teams who want an assistant inside their own system rather than a chat window bolted to the side of it.

Frequently asked questions

What can generative AI do for my business?

Answer from your own documents, draft from your own templates, and stop where you tell it to, inside the system your people already use.

Will the answers come from our own content?

Yes. We connect the model to your own material so its answers come from it.

Can we limit what the assistant answers?

Yes. We set what it may answer and what it must hand to a person.

Is it tested before customers see it?

Yes. We test it against real cases before it goes anywhere near a customer.

What happens after it goes live?

We keep it in hand: we watch what it is asked and where it gets things wrong, and correct it.

How is this different from a chatbot?

Generative AI works on your documents and templates. A chatbot focuses on resolving simple customer questions and handing the rest to a person.