A chatbot is worth having when it resolves the simple things and hands over the rest cleanly. The design work is deciding which is which.
What we do
- Work out what customers actually ask, from your own history
- Decide what the bot answers, and what goes straight to a person
- Build it, and connect it to the systems that hold the answers
- Hand over with the conversation attached, so nobody repeats themselves
- Measure what it resolves, and improve it on what it doesn't
Who it's for
Companies whose support queue is full of the same few questions, and companies who want a first line online while their own people handle what matters.