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Client loginUser guideالعربية Amman, Jordan[email protected]+962 795 900 124

Software and people behind your business

NLP & Chatbots

A chatbot is worth having when it resolves the simple things and hands over the rest cleanly. The design work is deciding which is which.

What we do

  • Work out what customers actually ask, from your own history
  • Decide what the bot answers, and what goes straight to a person
  • Build it, and connect it to the systems that hold the answers
  • Hand over with the conversation attached, so nobody repeats themselves
  • Measure what it resolves, and improve it on what it doesn't

Who it's for

Companies whose support queue is full of the same few questions, and companies who want a first line online while their own people handle what matters.

Frequently asked questions

What makes a chatbot worth having?

When it resolves the simple questions and hands everything else to a person cleanly.

How do you decide what the bot answers?

From your own history of what customers actually ask, we decide what the bot answers and what goes straight to a person.

Will customers have to repeat themselves after a handover?

No. The conversation is handed over with it, so nobody repeats themselves.

Can the chatbot read answers from our systems?

Yes. We connect it to the systems that hold the answers.

How do we know the chatbot is working?

We measure what it resolves and improve it on what it does not.

Who answers the questions the bot hands over?

Your own staff, or our call center agents if you use them.