Articles on business software, AI in business systems, cloud, security and customer support — sourced and dated.
Outsourced support fails in the first fortnight or it doesn't fail at all. The provider is rarely the reason. The reason is that the knowledge which made your in-house team good was never written down, so the new team starts with a phone number, a login and a product they have never used.
Spreadsheets are the most successful business software ever written, and most companies are right to start there. The question is not whether a spreadsheet is professional. It is whether yours has quietly become a system that several people depend on, without any of the things a system needs: rules about who can change what, a record of who changed it, and one version that is true.
Distributed delivery is sold as "follow the sun" and experienced as "nobody answered until the afternoon". The difference is arithmetic, and it is worth doing before a project starts rather than during it. Here is what the overlap actually looks like between a client in Europe or the United States and development teams in Amman and Tbilisi.
The European Union's AI Act is being switched on in stages, not all at once. The obligations for general-purpose AI models started applying on 2 August 2025. The remainder of the Act started applying on 2 August 2026, unless a specific provision says otherwise. And the rules for the "high-risk" systems listed in Annex III were postponed to 2 December 2027. Those dates are from the implementation timeline maintained at artificialintelligenceact.eu, last updated 31 August 2026.