Version 5.19.7

What's new in Zyntra OS 5.19.7

New

Support tickets: when you open a ticket, Flowrica tells you who the customer is — what they have paid, their open deals and contracts, what they owe and what is late, their credit limit and how they usually pay.
Client portal: your customers can read and search your help articles inside the portal, and get matching articles while they write a new ticket.
In the portal chat, Flowrica suggests the help articles that answer the problem before handing over to a person.
Hiring in one press: move a candidate to Hired and Zyntra makes the employee, links the application and starts their onboarding.
Onboarding conditions: add a document the new employee must read and confirm. He confirms it himself from My Space › My Onboarding; HR sees who confirmed, when, and which version.

A ticket opened in the portal goes to your support desk, with a default priority you can set in Setup › Settings › Support.
Recruitment: an opening keeps the workplace you choose.

Each line Flowrica says about a customer on a ticket shows only if you may see that thing on its own screen — invoices, deals, contracts or subscriptions.
The portal shows only articles marked Public or For customers, from your own company's help centre. Internal articles never reach a customer.
If HR changes a condition's document, the step opens again and the employee is asked to confirm the new version. HR cannot confirm on the employee's behalf.