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Concierge

Concierge bookings

Updated in 5.20.43

Bookings that came by phone, WhatsApp, email or in person, entered by staff. Confirming one issues its invoice; the airport commission and the car costs follow as vendor bills by themselves.

Where

Concierge › Bookings

Who

Concierge bookings: view, create, edit; Approve above the manager's limit; Cancel.

Take a booking

1
Press New booking. Under Source and customer answer Where did the booking come from?, choose the Customer type (Individual (B2C) or Company (B2B)) and the customer.
2
Under Services add each service: Meet & Greet, Car, Lounge or Extra, for an Arrival, Departure or Transit, with the flight and the time.
3
Under Passengers name the lead passenger and the others. The Price is worked out from the price list of that customer type.
4
Press Confirm booking: the booking gets its number (CN-000001 …) and its invoice is issued. Or press Keep as draft for a customer who only asked the price.

A booking above the manager's limit waits as Awaiting approval and is invoiced once a manager approves it. For a company with a monthly allowance, tick Complimentary (from the customer's monthly allocation).

The bookings with their status, payment and what is still due

The list

Tabs: All, Drafts, Awaiting approval, Confirmed, Cancelled, Tomorrow, not yet paid and From email. Each booking shows its Payment (Unpaid, On account, Partly paid, Paid) and what is Still due.

One booking

Open a booking to Edit passengers, Amend flight and time, Record payment, Print booking or Book like this one. Each service is Started and Finished by the reception person, and its Service status set: Delivered, No show or Not delivered.

Vendor orders and bills shows the money that follows: a purchase order for each car, which becomes a bill when its service is done, and the airport Commission, which becomes a bill when the booking's last service is done.

One booking: its services, passengers, payment and vendor bills

The customer picker offers, and a booking takes, only an active company: a customer, or a supplier whose supplier side is on and whose own registration is confirmed. A complimentary line moved to another day of the same month keeps its free guests only on a day its allocation covers; otherwise the move is refused under the date.

Next: Today's manifest and reception

Questions

Where is “Concierge bookings” in Zyntra OS?

Concierge › Bookings

Who can use “Concierge bookings”?

Concierge bookings: view, create, edit; Approve above the manager's limit; Cancel.