WhatsApp and SMS

Zyntra OS + Twilio Voice

Zyntra Call Center's calls on your own Twilio Voice account and numbers, answered and made from the browser.

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What is Twilio Voice?

Twilio Voice is Twilio's service for phone calls: numbers, incoming and outgoing calls and calls in the browser.

What you gain when you connect it

A phone in the browser. Each agent answers and makes calls from Zyntra Call Center's desk, on your own numbers.
Queues that speak. A greeting, the caller's place in line, «press 1 to be called back» and a waiting limit.
Every call kept. Recordings with pause and resume, voicemail with its text, and transfers cold or warm.
Supervisors beside agents. Listen, whisper to the agent, or join the call.

Who it suits

A company running its own call center on Zyntra Call Center.

How to switch it on

Open Call Center › Set-upAn administrator who may change settings opens it in Zyntra OS.
Enter your own accountChoose Twilio and enter your account SID, auth token, API key, API secret, TwiML App SID and the caller ID for outgoing calls; paste the three addresses the screen shows into Twilio — from your own account with the provider. Secret keys are kept sealed and never shown again.
Try it in test modeIt starts in test mode: you try it, and nothing real is sent, charged or recorded.
Switch it onTurn test mode off and switch it on — from then on it works by itself.

Every connection is free

We take no setup fee for anything our customers need that improves their work: enter your own account and key, and it works. You pay your subscription to the service provider only, not to us; the connection with Zyntra is free.

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See them working

Ask for a demo and our team shows you the connections your company needs.

Talk to us +962 795 900 124 [email protected]