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Zyntra OS by Double Support

Repair shop software for device repairs in Germany

Zyntra Repair runs a repair shop from the counter to collection: the device’s history at intake, the estimate, the part held for the customer, the warranty comeback and the reminder when a device is not collected. For a company in Germany, Zyntra OS sends each invoice as a Peppol e-invoice on the European standard, keeps the books in euros, and is hosted in Europe.

Ask for a demoSee Zyntra Repair

Zyntra Repair, the overview: repairs open, late against their promise, ready and not collected, invoiced and still due, and the charts

A day in a repair shop

A customer brings a phone: the counter finds its history by serial or IMEI, the technician diagnoses it and the estimate is approved. The part is held for that customer, so the till or another repair cannot sell it. A week later a device comes back under warranty, and nobody argues at the counter: in Zyntra Repair it opens a linked repair, and the work billed last time is free this time.

For a company in Germany

Euros and European banks

Books in euros; bank accounts read through GoCardless or Salt Edge, or a statement file in MT940 or CAMT.053.

Payments: Mollie, Klarna, Adyen and Stripe

Your customer pays an invoice online by card through Mollie, Adyen or Stripe, or later with Klarna.

Hosted in Europe

Zyntra OS is hosted in Europe, and we sign a Data Processing Agreement with every European client.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The device’s history at intake

Found by serial or IMEI the moment the device is checked in.

Zyntra Repair

The part held for the customer

From estimate to invoice, the part cannot be sold at the till or taken by another repair.

Zyntra Repair

Warranty comebacks, free

A device back under warranty opens a linked repair, and the work billed last time is free.

Zyntra Repair

Fair figures for every technician

Done before the promised time counts as waiting, not late.

Zyntra Repair

Peppol e-invoices

Each invoice and credit note sent as Peppol BIS Billing 3.0, built on the European standard EN 16931, through a Peppol access point; an e-invoice your supplier sends arrives as a draft, and a person accepts it into Purchase.

Peppol e-invoicing in Germany

EU VAT on every line

A customer set to reverse charge, intra-EU supply, export or exempt gets the VAT category that goes with it, and a reverse-charge invoice is not sent without the buyer's VAT number.

Peppol e-invoicing

Questions from companies in Germany

What happens when a device comes back under warranty?

Zyntra Repair opens a linked repair, and the work billed last time is free this time.

Are uncollected devices reminded?

Yes. Zyntra Repair reminds the customer of a device not collected, and reminds again later.

Does Double Support work with companies in Germany?

Yes. Double Support, a software company in Amman, Jordan, has clients in Germany. Zyntra OS, its business system, sends Peppol e-invoices, keeps books in euros and is hosted in Europe.

Which e-invoice format does Zyntra OS send?

Peppol BIS Billing 3.0 (UBL), built on the European standard EN 16931, through a Peppol access point, to the customer's Peppol ID.

More pages to read

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See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com