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Zyntra OS by Double Support

Repair shop software for device repairs in the UAE

Zyntra Repair runs a repair shop from the counter to collection: the device’s history at intake, the estimate, the part held for the customer, the warranty comeback and the reminder when a device is not collected. For a company in the UAE, Zyntra OS keeps the books in dirhams with VAT on each invoice line, in Arabic and English.

Ask for a demoSee Zyntra Repair

Zyntra Repair, the overview: repairs open, late against their promise, ready and not collected, invoiced and still due, and the charts

A day in a repair shop

A customer brings a phone: the counter finds its history by serial or IMEI, the technician diagnoses it and the estimate is approved. The part is held for that customer, so the till or another repair cannot sell it. A week later a device comes back under warranty, and nobody argues at the counter: in Zyntra Repair it opens a linked repair, and the work billed last time is free this time.

For a company in the UAE

Banks and shipping

Bank accounts read through Lean or Tarabut, or a statement file; shipping with Aramex, DHL Express or FedEx.

HR and payroll

Each person's Emirates ID on their file, and end-of-service gratuity worked out by the UAE labour law rule.

Peppol, when you need it

An invoice sent as a Peppol e-invoice to a customer who receives them, switched on in the company's settings.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The device’s history at intake

Found by serial or IMEI the moment the device is checked in.

Zyntra Repair

The part held for the customer

From estimate to invoice, the part cannot be sold at the till or taken by another repair.

Zyntra Repair

Warranty comebacks, free

A device back under warranty opens a linked repair, and the work billed last time is free.

Zyntra Repair

Fair figures for every technician

Done before the promised time counts as waiting, not late.

Zyntra Repair

Dirhams and VAT

Your books in UAE dirhams, VAT on each line of an invoice, and an invoice in the customer's own currency with the day's exchange rate read for you.

Accounting

Payments: Tabby, Tamara, N-Genius and more

Your customer pays an invoice online by card through N-Genius, PayTabs, Tap, Checkout.com or Mollie, or in instalments with Tabby or Tamara.

N-Genius integration

Questions from companies in the UAE

What happens when a device comes back under warranty?

Zyntra Repair opens a linked repair, and the work billed last time is free this time.

Are uncollected devices reminded?

Yes. Zyntra Repair reminds the customer of a device not collected, and reminds again later.

Does Double Support work with companies in the UAE?

Yes. Double Support, a software company in Amman, Jordan, has clients in the United Arab Emirates. Zyntra OS, its business system, works in dirhams with VAT, in Arabic and English.

Does Zyntra OS handle VAT in the UAE?

Yes. VAT is set on each line of an invoice, a bill and a credit note, and the accounts keep what you charged and what you paid. Zyntra OS does not send invoices to the Federal Tax Authority; it sends a Peppol e-invoice to a customer who receives them.

More pages to read

Contracting software in the UAEA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in the UAEBills of materials, production orders, material planning, the shop floor and each order’s real cost. Appointment booking software in the UAEA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. Call center software in the UAEThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. E-commerce platform in the UAEEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in the UAEStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in the UAEStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in the UAESales, accounting, stock, projects, HR and payroll in one system. Accounting software in the UAEA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in the UAEAttendance, shifts, leave, payroll with tax and contributions, and payslips. Repair shop software in JordanDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in Saudi ArabiaDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in QatarDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in KuwaitDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in BahrainDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in OmanDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in the USDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in the UKDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in GermanyDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in FranceDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com