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Zyntra OS by Double Support

Repair shop software for device repairs in Jordan

Zyntra Repair runs a repair shop from the counter to collection: the device’s history at intake, the estimate, the part held for the customer, the warranty comeback and the reminder when a device is not collected. For a company in Jordan, every invoice goes to the National Invoicing System, JoFotara, from inside Zyntra OS — made by Double Support in Amman.

Ask for a demo See Zyntra Repair

A day in a repair shop

A customer brings a phone: the counter finds its history by serial or IMEI, the technician diagnoses it and the estimate is approved. The part is held for that customer, so the till or another repair cannot sell it. A week later a device comes back under warranty, and nobody argues at the counter: in Zyntra Repair it opens a linked repair, and the work billed last time is free this time.

For a company in Jordan

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The device’s history at intake

Found by serial or IMEI the moment the device is checked in.

The part held for the customer

From estimate to invoice, the part cannot be sold at the till or taken by another repair.

Warranty comebacks, free

A device back under warranty opens a linked repair, and the work billed last time is free.

Fair figures for every technician

Done before the promised time counts as waiting, not late.

JoFotara

Invoices and credit notes submitted to Jordan’s National Invoicing System, tried again when it does not answer, locked once accepted, with the QR code on the invoice.

Zyntra OS + JoFotara

Dinars, cheques, CliQ and eFAWATEERcom

Books in Jordanian dinars, received cheques followed through their whole life, and invoices paid through CliQ or eFAWATEERcom.

Zyntra OS + CliQ

Questions from companies in Jordan

What happens when a device comes back under warranty?

Zyntra Repair opens a linked repair, and the work billed last time is free this time.

Are uncollected devices reminded?

Yes. Zyntra Repair reminds the customer of a device not collected, and reminds again later.

Does Zyntra OS send invoices to JoFotara?

Yes. Invoices and credit notes are submitted to Jordan’s National Invoicing System (JoFotara) from inside Zyntra OS, with the QR code on the invoice, and Double Support is an approved e-invoicing provider in that system.

Is Zyntra OS made in Jordan?

Yes. Zyntra OS is made by Double Support, a software company in Amman, and our team in Amman sets it up with you and supports it.

More pages to read

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See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com