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Zyntra OS by Double Support

Repair shop software for device repairs in the US

Zyntra Repair runs a repair shop from the counter to collection: the device’s history at intake, the estimate, the part held for the customer, the warranty comeback and the reminder when a device is not collected. For a company in the United States, Zyntra OS prices each line with its state and local sales tax through AvaTax, and keeps the books in dollars.

Ask for a demoSee Zyntra Repair

Zyntra Repair, the overview: repairs open, late against their promise, ready and not collected, invoiced and still due, and the charts

A day in a repair shop

A customer brings a phone: the counter finds its history by serial or IMEI, the technician diagnoses it and the estimate is approved. The part is held for that customer, so the till or another repair cannot sell it. A week later a device comes back under warranty, and nobody argues at the counter: in Zyntra Repair it opens a linked repair, and the work billed last time is free this time.

For a company in the US

Banks through Plaid

Your bank accounts read through Plaid, their transactions reaching Accounting › Banking to be matched.

Shipping and calls

Labels and rates with FedEx, DHL Express, Shippo or EasyPost; calls and text messages through Twilio or RingCentral.

Call center teams

English-speaking agents with an American accent on calls, chat and email, from Amman, for companies in the United States.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The device’s history at intake

Found by serial or IMEI the moment the device is checked in.

Zyntra Repair

The part held for the customer

From estimate to invoice, the part cannot be sold at the till or taken by another repair.

Zyntra Repair

Warranty comebacks, free

A device back under warranty opens a linked repair, and the work billed last time is free.

Zyntra Repair

Fair figures for every technician

Done before the promised time counts as waiting, not late.

Zyntra Repair

Sales tax by AvaTax

Each address checked by AvaTax, and each line of a sales order, an invoice or a credit note priced with its state, county, city and district tax; the invoice is recorded with AvaTax when it is issued and voided there when it is cancelled.

Avalara AvaTax integration

Payments: Stripe, Authorize.net, PayPal and Klarna

Your customer pays an invoice online by card through Stripe, Authorize.net, Braintree or 2Checkout, with PayPal, or later with Klarna.

Stripe integration

Questions from companies in the US

What happens when a device comes back under warranty?

Zyntra Repair opens a linked repair, and the work billed last time is free this time.

Are uncollected devices reminded?

Yes. Zyntra Repair reminds the customer of a device not collected, and reminds again later.

Does Double Support work with companies in the United States?

Yes. Double Support has an office in St. Petersburg, Florida, and clients in the United States. It makes Zyntra OS, its business system, and runs English-speaking call center teams for US companies.

Does Zyntra OS work out US sales tax?

Yes, through Avalara AvaTax with your own AvaTax account: each line is priced with its state, county, city and district tax, the issued invoice is recorded with AvaTax, and a cancelled one is voided there.

More pages to read

Contracting software in the USA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in the USBills of materials, production orders, material planning, the shop floor and each order’s real cost. Appointment booking software in the USA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. Call center software in the USThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. E-commerce platform in the USEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in the USStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in the USStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in the USSales, accounting, stock, projects, HR and payroll in one system. Accounting software in the USA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in the USAttendance, shifts, leave, payroll with tax and contributions, and payslips. Repair shop software in JordanDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in Saudi ArabiaDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in the UAEDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in QatarDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in KuwaitDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in BahrainDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in OmanDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in the UKDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in GermanyDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Repair shop software in FranceDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com