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Zyntra OS by Double Support

Call center software for contact centers in Jordan

Zyntra Call Center answers calls in the same system as sales, support and accounting: the caller’s card from your own customers, and — for teams answering for clients — one team for many clients, each walled off. For a company in Jordan, every invoice goes to the National Invoicing System, JoFotara, from inside Zyntra OS — made by Double Support in Amman.

Ask for a demo See Zyntra Call Center

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in Jordan

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The caller’s card

From your own customers, showing only what the agent may read.

Zyntra Call Center

One agent per call

Oldest call first; two clicks cannot both take it.

Zyntra Call Center

Many clients, each walled off

A call for one client never shows another client’s records.

Zyntra Call Center

Staffing, billing and quality

Staffing worked out, each client billed, and quality reviews of the calls.

Zyntra Call Center

JoFotara

Invoices and credit notes submitted to Jordan’s National Invoicing System, tried again when it does not answer, locked once accepted, with the QR code on the invoice.

Zyntra OS + JoFotara

Dinars, cheques, CliQ and eFAWATEERcom

Books in Jordanian dinars, received cheques followed through their whole life, and invoices paid through CliQ or eFAWATEERcom.

Zyntra OS + CliQ

Questions from companies in Jordan

Can one team answer for many clients?

Yes. Zyntra Call Center keeps each client walled off: a call for one client never shows another client’s records.

Can I try a call before going live?

Yes. «Try a call» works before going live, and is never billed.

Does Zyntra OS send invoices to JoFotara?

Yes. Invoices and credit notes are submitted to Jordan’s National Invoicing System (JoFotara) from inside Zyntra OS, with the QR code on the invoice, and Double Support is an approved e-invoicing provider in that system.

Is Zyntra OS made in Jordan?

Yes. Zyntra OS is made by Double Support, a software company in Amman, and our team in Amman sets it up with you and supports it.

More pages to read

Contracting software in JordanA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in JordanBills of materials, production orders, material planning, the shop floor and each order’s real cost. Repair shop software in JordanDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Appointment booking software in JordanA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. E-commerce platform in JordanEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in JordanStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in JordanStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in JordanSales, accounting, stock, projects, HR and payroll in one system. Accounting software in JordanA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in JordanAttendance, shifts, leave, payroll with tax and contributions, and payslips. Call center software in Saudi ArabiaThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UAEThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in QatarThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in KuwaitThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in BahrainThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in OmanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the USThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UKThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in GermanyThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in FranceThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com