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Zyntra OS by Double Support

Call center software for contact centers in the UAE

Zyntra Call Center answers calls in the same system as sales, support and accounting: the caller’s card from your own customers, and — for teams answering for clients — one team for many clients, each walled off. For a company in the UAE, Zyntra OS keeps the books in dirhams with VAT on each invoice line, in Arabic and English.

Ask for a demoSee Zyntra Call Center

Zyntra Call Center, the agent's desk on a call: the caller's card, their last calls, the queues waiting and the callbacks owed

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in the UAE

Banks and shipping

Bank accounts read through Lean or Tarabut, or a statement file; shipping with Aramex, DHL Express or FedEx.

HR and payroll

Each person's Emirates ID on their file, and end-of-service gratuity worked out by the UAE labour law rule.

Peppol, when you need it

An invoice sent as a Peppol e-invoice to a customer who receives them, switched on in the company's settings.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The caller’s card

From your own customers, showing only what the agent may read.

Zyntra Call Center

One agent per call

Oldest call first; two clicks cannot both take it.

Zyntra Call Center

Many clients, each walled off

A call for one client never shows another client’s records.

Zyntra Call Center

Staffing, billing and quality

Staffing worked out, each client billed, and quality reviews of the calls.

Zyntra Call Center

Dirhams and VAT

Your books in UAE dirhams, VAT on each line of an invoice, and an invoice in the customer's own currency with the day's exchange rate read for you.

Accounting

Payments: Tabby, Tamara, N-Genius and more

Your customer pays an invoice online by card through N-Genius, PayTabs, Tap, Checkout.com or Mollie, or in instalments with Tabby or Tamara.

N-Genius integration

Questions from companies in the UAE

Can one team answer for many clients?

Yes. Zyntra Call Center keeps each client walled off: a call for one client never shows another client’s records.

Can I try a call before going live?

Yes. «Try a call» works before going live, and is never billed.

Does Double Support work with companies in the UAE?

Yes. Double Support, a software company in Amman, Jordan, has clients in the United Arab Emirates. Zyntra OS, its business system, works in dirhams with VAT, in Arabic and English.

Does Zyntra OS handle VAT in the UAE?

Yes. VAT is set on each line of an invoice, a bill and a credit note, and the accounts keep what you charged and what you paid. Zyntra OS does not send invoices to the Federal Tax Authority; it sends a Peppol e-invoice to a customer who receives them.

More pages to read

Contracting software in the UAEA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in the UAEBills of materials, production orders, material planning, the shop floor and each order’s real cost. Repair shop software in the UAEDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Appointment booking software in the UAEA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. E-commerce platform in the UAEEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in the UAEStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in the UAEStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in the UAESales, accounting, stock, projects, HR and payroll in one system. Accounting software in the UAEA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in the UAEAttendance, shifts, leave, payroll with tax and contributions, and payslips. Call center software in JordanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in Saudi ArabiaThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in QatarThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in KuwaitThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in BahrainThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in OmanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the USThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UKThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in GermanyThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in FranceThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com