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Zyntra OS by Double Support

Call center software for contact centers in the US

Zyntra Call Center answers calls in the same system as sales, support and accounting: the caller’s card from your own customers, and — for teams answering for clients — one team for many clients, each walled off. For a company in the United States, Zyntra OS prices each line with its state and local sales tax through AvaTax, and keeps the books in dollars.

Ask for a demoSee Zyntra Call Center

Zyntra Call Center, the agent's desk on a call: the caller's card, their last calls, the queues waiting and the callbacks owed

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in the US

Banks through Plaid

Your bank accounts read through Plaid, their transactions reaching Accounting › Banking to be matched.

Shipping and calls

Labels and rates with FedEx, DHL Express, Shippo or EasyPost; calls and text messages through Twilio or RingCentral.

Call center teams

English-speaking agents with an American accent on calls, chat and email, from Amman, for companies in the United States.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The caller’s card

From your own customers, showing only what the agent may read.

Zyntra Call Center

One agent per call

Oldest call first; two clicks cannot both take it.

Zyntra Call Center

Many clients, each walled off

A call for one client never shows another client’s records.

Zyntra Call Center

Staffing, billing and quality

Staffing worked out, each client billed, and quality reviews of the calls.

Zyntra Call Center

Sales tax by AvaTax

Each address checked by AvaTax, and each line of a sales order, an invoice or a credit note priced with its state, county, city and district tax; the invoice is recorded with AvaTax when it is issued and voided there when it is cancelled.

Avalara AvaTax integration

Payments: Stripe, Authorize.net, PayPal and Klarna

Your customer pays an invoice online by card through Stripe, Authorize.net, Braintree or 2Checkout, with PayPal, or later with Klarna.

Stripe integration

Questions from companies in the US

Can one team answer for many clients?

Yes. Zyntra Call Center keeps each client walled off: a call for one client never shows another client’s records.

Can I try a call before going live?

Yes. «Try a call» works before going live, and is never billed.

Does Double Support work with companies in the United States?

Yes. Double Support has an office in St. Petersburg, Florida, and clients in the United States. It makes Zyntra OS, its business system, and runs English-speaking call center teams for US companies.

Does Zyntra OS work out US sales tax?

Yes, through Avalara AvaTax with your own AvaTax account: each line is priced with its state, county, city and district tax, the issued invoice is recorded with AvaTax, and a cancelled one is voided there.

More pages to read

Contracting software in the USA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in the USBills of materials, production orders, material planning, the shop floor and each order’s real cost. Repair shop software in the USDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Appointment booking software in the USA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. E-commerce platform in the USEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in the USStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in the USStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in the USSales, accounting, stock, projects, HR and payroll in one system. Accounting software in the USA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in the USAttendance, shifts, leave, payroll with tax and contributions, and payslips. Call center software in JordanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in Saudi ArabiaThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UAEThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in QatarThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in KuwaitThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in BahrainThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in OmanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UKThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in GermanyThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in FranceThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com