Call center software for contact centers in Saudi Arabia

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in Saudi Arabia

Payments: Tabby, Tamara, HyperPay, PayTabs and Tap

Your customer pays an invoice online by card, or in instalments with Tabby or Tamara; PayTabs connects through its Saudi region.

Banks, shops and messages

Bank accounts read through Lean or Tarabut, or a statement file; orders and stock with Salla and Zid; text messages through Unifonic; shipping with Aramex, DHL Express or FedEx.

Payroll and clinics

End-of-service gratuity worked out by the Saudi labour law rule; and a clinic on Zyntra Clinic sends its insurance eligibility, prior authorizations and claims through NPHIES.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.