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Zyntra OS by Double Support

Call center software for contact centers in Germany

Zyntra Call Center answers calls in the same system as sales, support and accounting: the caller’s card from your own customers, and — for teams answering for clients — one team for many clients, each walled off. For a company in Germany, Zyntra OS sends each invoice as a Peppol e-invoice on the European standard, keeps the books in euros, and is hosted in Europe.

Ask for a demoSee Zyntra Call Center

Zyntra Call Center, the agent's desk on a call: the caller's card, their last calls, the queues waiting and the callbacks owed

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in Germany

Euros and European banks

Books in euros; bank accounts read through GoCardless or Salt Edge, or a statement file in MT940 or CAMT.053.

Payments: Mollie, Klarna, Adyen and Stripe

Your customer pays an invoice online by card through Mollie, Adyen or Stripe, or later with Klarna.

Hosted in Europe

Zyntra OS is hosted in Europe, and we sign a Data Processing Agreement with every European client.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The caller’s card

From your own customers, showing only what the agent may read.

Zyntra Call Center

One agent per call

Oldest call first; two clicks cannot both take it.

Zyntra Call Center

Many clients, each walled off

A call for one client never shows another client’s records.

Zyntra Call Center

Staffing, billing and quality

Staffing worked out, each client billed, and quality reviews of the calls.

Zyntra Call Center

Peppol e-invoices

Each invoice and credit note sent as Peppol BIS Billing 3.0, built on the European standard EN 16931, through a Peppol access point; an e-invoice your supplier sends arrives as a draft, and a person accepts it into Purchase.

Peppol e-invoicing in Germany

EU VAT on every line

A customer set to reverse charge, intra-EU supply, export or exempt gets the VAT category that goes with it, and a reverse-charge invoice is not sent without the buyer's VAT number.

Peppol e-invoicing

Questions from companies in Germany

Can one team answer for many clients?

Yes. Zyntra Call Center keeps each client walled off: a call for one client never shows another client’s records.

Can I try a call before going live?

Yes. «Try a call» works before going live, and is never billed.

Does Double Support work with companies in Germany?

Yes. Double Support, a software company in Amman, Jordan, has clients in Germany. Zyntra OS, its business system, sends Peppol e-invoices, keeps books in euros and is hosted in Europe.

Which e-invoice format does Zyntra OS send?

Peppol BIS Billing 3.0 (UBL), built on the European standard EN 16931, through a Peppol access point, to the customer's Peppol ID.

More pages to read

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See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com