Skip to content
Amman, Jordaninfo@double-support.com+962 795 900 124User guide
English
Client login
Menu
Client loginUser guideالعربية Amman, Jordaninfo@double-support.com+962 795 900 124

Zyntra OS by Double Support

Call center software for contact centers in the UK

Zyntra Call Center answers calls in the same system as sales, support and accounting: the caller’s card from your own customers, and — for teams answering for clients — one team for many clients, each walled off. For a company in the United Kingdom, Zyntra OS keeps the books in pounds sterling with VAT on each line, and reads UK banks through GoCardless.

Ask for a demoSee Zyntra Call Center

Zyntra Call Center, the agent's desk on a call: the caller's card, their last calls, the queues waiting and the callbacks owed

A day in a contact center

Calls come in for several clients at once. Each one reaches one agent, oldest call first, and the agent sees the caller’s card — but only what that agent may read, and never another client’s records. A desk that stops answering goes offline by itself. At the end of the month each client is billed for its own work, and the quality team reviews the calls.

For a company in the UK

Payments: Stripe, Mollie, Klarna and PayPal

Your customer pays an invoice online by card through Stripe, Mollie or Adyen, with PayPal, or later with Klarna.

Peppol e-invoices

An invoice sent as Peppol BIS Billing 3.0 to a customer who receives Peppol e-invoices, switched on in the company's settings.

Call center teams

English-speaking agents on calls, chat and email, from Amman, for companies in the United States and Europe.

What Zyntra OS covers

The parts below are already in Zyntra OS; you switch on the ones you use.

What you run in Zyntra OS

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

The caller’s card

From your own customers, showing only what the agent may read.

Zyntra Call Center

One agent per call

Oldest call first; two clicks cannot both take it.

Zyntra Call Center

Many clients, each walled off

A call for one client never shows another client’s records.

Zyntra Call Center

Staffing, billing and quality

Staffing worked out, each client billed, and quality reviews of the calls.

Zyntra Call Center

Pounds sterling and VAT

A company set up in pounds sterling from its first day, VAT on each line of an invoice and a bill, and an invoice in the customer's own currency with the day's exchange rate.

Accounting

UK banks through GoCardless

Bank accounts in the UK and Europe read through GoCardless, or a statement file in MT940 or CAMT.053; the transactions reach Accounting › Banking to be matched.

GoCardless integration

Questions from companies in the UK

Can one team answer for many clients?

Yes. Zyntra Call Center keeps each client walled off: a call for one client never shows another client’s records.

Can I try a call before going live?

Yes. «Try a call» works before going live, and is never billed.

Does Zyntra OS work for a company in the United Kingdom?

Yes. A company starts in pounds sterling, charges VAT on each line, reads its bank accounts through GoCardless and takes payments through Stripe, Mollie, Klarna or PayPal. Zyntra OS is made by Double Support, a software company in Amman, Jordan.

Does Zyntra OS send VAT returns to the UK tax office?

No. It keeps the VAT you charged and paid in the accounts, line by line; it does not send returns to the UK tax office.

More pages to read

Contracting software in the UKA bill of quantities that cannot be over-billed, subcontractors, retention and each project’s costs. Manufacturing software in the UKBills of materials, production orders, material planning, the shop floor and each order’s real cost. Repair shop software in the UKDevice intake with its history, the part held for the customer, warranty comebacks and fair technician figures. Appointment booking software in the UKA calendar that never books a time twice, deposits and packages in the books, and group classes with seats. E-commerce platform in the UKEvery order an invoice, the last unit never sold twice, stock and payment posted with each order. University management system in the UKStudy plans, registration, GPA, attendance, the graduation audit, fees by the credit hour and the student portal. Inventory software in the UKStock in each warehouse, purchasing from your vendors, lots with their expiry, and every movement in the books. ERP system in the UKSales, accounting, stock, projects, HR and payroll in one system. Accounting software in the UKA chart of accounts, cheques, banks, closed periods and tax, in Arabic and English. HR and payroll software in the UKAttendance, shifts, leave, payroll with tax and contributions, and payslips. Call center software in JordanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in Saudi ArabiaThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the UAEThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in QatarThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in KuwaitThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in BahrainThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in OmanThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in the USThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in GermanyThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews. Call center software in FranceThe caller’s card from your own customers, one agent per call, staffing, client billing and quality reviews.

See it with your own work

Ask for a demo and our team in Amman will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 info@double-support.com