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Explained

What is e-invoicing?

E-invoicing means an invoice is issued in a structured electronic form that the tax authority's system can read, and in many countries it must reach that system as the invoice is issued — not as a scanned paper or a PDF sent later.

Ask for a demoE-invoicing with Double Support

Zyntra OS, national e-invoicing for a sample company

An e-invoice is not a PDF

A PDF is a picture of an invoice for a person to read. An e-invoice is data — seller, buyer, lines, taxes and totals in a fixed format — that a computer can check. The tax authority receives it, checks it and gives it its own reference, and the invoice usually carries a QR code that anyone can scan.

How a national system works

  1. Your system issues the invoice in the format the authority asks for.
  2. It sends the invoice to the authority's system, which checks it.
  3. The answer comes back: accepted, with its reference, or refused, with the reason.
  4. The accepted invoice is final; a correction is made with a credit or debit note, not by editing it.

Jordan: JoFotara

JoFotara is Jordan's National Invoicing System, run by the Income and Sales Tax Department. Businesses send their sales invoices and credit notes to it, and each accepted invoice carries its QR code.

Saudi Arabia: ZATCA

In Saudi Arabia, e-invoicing is set by the Zakat, Tax and Customs Authority (ZATCA) and has two phases: first generating invoices electronically, then integrating with ZATCA's platform, rolled out to businesses in waves. Each invoice is signed, linked to the one before it and carries a QR code.

How to get ready

  • Make sure every invoice holds what the authority asks for: tax numbers, item tax categories and the right invoice type.
  • Choose a system that sends invoices by itself and keeps a log of each submission and its answer.
  • Plan for refusals: someone must see why an invoice was refused and send it again.
  • Keep corrections as credit or debit notes, never edits.

How Zyntra OS does it

What it looks like in Zyntra OS, the business system Double Support makes in Amman.

JoFotara, built in

Invoices and credit notes are submitted to JoFotara, sent again on their own if it does not answer; an accepted invoice is locked and carries its QR code.

Accounting & Finance

ZATCA-ready

For Saudi Arabia, the invoice, its signature, its chain and its QR code are built in; sending starts when your company is set up with ZATCA.

Accounting & Finance

A log of every submission

Every submission is logged with what was sent and what came back, per company, in the base price.

Accounting & Finance

Already have a system?

Double Support also connects the system you already invoice from to JoFotara or ZATCA.

E-invoicing

Questions about e-invoicing

Is a PDF invoice sent by email an e-invoice?

No. Where a national e-invoicing system applies, the invoice must reach that system in its structured format. A PDF can still be sent to the customer, but it does not replace the submission.

Can an accepted e-invoice be changed?

No. It is corrected with a credit note or a debit note, which is submitted in its turn.

Which system sends invoices to JoFotara and ZATCA?

Zyntra OS, made by Double Support, sends its invoices to JoFotara in Jordan and is ready for ZATCA in Saudi Arabia. Double Support also connects other systems to either one.

More plain explanations

What is an ERP system?One system for sales, accounts, stock, people and projects, and why it matters. What is a CRM system?Leads, deals and customers in one place, from the first contact to the paid invoice. What is a point of sale system?The till, the cash drawer, receipts and returns, and why a sale must reach the books. What is project management software?Tasks, plans, time and the workload of each person, and how a project pays for itself. What is HR and payroll software?Employee records, attendance, leave and the monthly payroll, from hiring to payslip. What is a customer portal?Where your customers pay, sign, follow their projects and ask for help, on their own. How to choose accounting softwareThe questions to ask before you choose: the books, cheques, banks, tax and e-invoicing.

See it with your own work

Ask for a demo and our team will show you Zyntra OS on work like yours, in Arabic or in English.

Ask for a demo +962 795 900 124 [email protected]