Call Center

Every Call Center topic of the Zyntra OS user guide, step by step: Call Center, The agent desk, Calls and follow-ups, Wallboard, quality and reports.

4 topics

Call CenterThe company's phones inside Zyntra: queues, numbers and phone menus, every call with what happened on it, the callbacks you owe, call lists, quality reviews, reports, and an agent service you can sell to your own clients. Callers are your Zyntra customers, contacts and leads; agents are your Zyntra staff.
The agent deskWhere an agent takes and makes calls: their state, the caller's card, the people waiting in their queues, the callbacks they owe and the wrap-up after each call.
Calls and follow-upsEvery call of the company with who called, who answered, how long they waited and talked, and how it ended; and the calls nobody answered and the callbacks the company owes.
Wallboard, quality and reportsWhat a supervisor watches: the phones live, how each agent's calls scored, what happened over a period, the clients your agents answer for, and the agents each half-hour needs.

The other parts of the guide