Skip to content
Amman, Jordan[email protected]+962 795 900 124User guide
English
Client login
Menu
Client loginUser guideالعربية Amman, Jordan[email protected]+962 795 900 124

Zyntra OS features

Tickets, live chat and a help centre your customers can read

Every question your customers ask reaches one desk — from email, the website, the portal or Outlook — with its service level counted, and the answers you write once are read by your website, your portal and Flowrica.

Ask for a demoEvery area of Zyntra OS

Zyntra OS, the support desk of a sample company

Part of Zyntra OS

Customers find their answer before they open a ticket

One rule for the portal's articles, the new-ticket form and Flowrica in the portal — fewer tickets, and staff-only articles never show.

  • The new-ticket form suggests the articles that answer it, by the same rule as the portal
  • Service levels in three layers: the customer's tier, then department and priority, then the default
  • A closed ticket sends its satisfaction survey by itself, once
  • Triage from your own past tickets: department, urgency and the agent with the fewest open — nothing sent outside
  • Call Center calls sit on the ticket

All of Zyntra OS

Support & Knowledge

  1. Support & Knowledge

    Tickets, live chat and a public help centre.

    • Tickets with service levels, triage and a spam filter
    • Tickets opened from your mailboxes, with a log of every mail read
    • Automation rules that escalate a ticket, and a warning when a colleague is already replying to it
    • Live chat on your website and in the client portal; a visitor becomes a lead
    • A knowledge base with a public help centre — search and votes — and articles kept for staff only
    • The same articles read by your website, your portal and Flowrica
    • With Flowrica Advance, a ticket summarised and a reply suggested — you check it and send it
    • An Outlook add-in: the sender’s records beside the email, the email logged to a ticket
    • Support and knowledge base reports
    Zyntra OS, the support desk of a sample company

Zyntra OS support desk

Does Zyntra OS have a help desk with tickets and live chat?

Yes. Tickets with service levels, triage and a spam filter, tickets from your mailboxes, live chat on your website and in the client portal, and a knowledge base with a public help centre. Support & Knowledge.

Can my customers read a help centre in Zyntra OS?

Yes. Public articles are read in your help centre, on your website and in the portal, with search and votes; articles kept for staff are never shown to a customer. Support & Knowledge.

Its packages and prices

Help Desk package

The other areas of Zyntra OS

Sales & CRMCustomers, leads and deals, proposals, estimates, sales orders, invoices, payments, contracts and subscriptions. Accounting & FinanceThe full books, cheques, banking, budgets, expenses, tax returns and national e-invoicing with JoFotara, ZATCA-ready. Purchasing & InventoryPurchase requests, quotations, requests for proposals, orders and bills, a vendor portal, several warehouses, serials and lots, and the company’s fixed equipment. LogisticsA whole parcel-forwarding business: lockers, pre-alerts, shipping, pickup, consolidation, rate cards and labels. ManufacturingBills of materials, production orders, material planning, the shop-floor tablet, quality, traceability and the real cost of every order. Projects, Tasks & WorkloadProjects with a Gantt chart and sprints, time that becomes invoices, one calendar, and each person’s load against their capacity. HR & PayrollEmployee records, attendance and leave, a payroll engine with income-tax brackets, and recruitment from your own website. Website & online storesYour website in your language — Arabic too — on your own domain, ready for search and answer engines, with forms, careers, chat and your online store’s orders. Marketing, Automation & GrowthReach campaigns on email, SMS and WhatsApp, Flowmind rules that do the routine work, and goals, ideas and surveys. Communication & DocumentsYour mailboxes, WhatsApp, SMS and Teams inside Zyntra OS, Arabic PDFs in your own layout, online signing and files on every record. Companies, Rights & PlatformSeveral companies behind one sign-in, rights per screen and per record, an audit trail nobody can edit, portals, imports and any language. FlowricaThe assistant beside every screen: she answers from your own records, prepares forms from one sentence, and never acts on her own.

How to use it, step by step

Every topic of the user guide for this part of Zyntra OS, with pictures of the real screens.

Read the guide

Every topic of the user guide

See it with your own work

Ask for a demo and our team will show you this part of Zyntra OS, in your language — Arabic too.

Ask for a demo Every area of Zyntra OS