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Client loginالعربية Amman, Jordan[email protected]+962 795 900 124

Zyntra OS features

Tickets, live chat and a help centre your customers can read

Every question your customers ask reaches one desk — from email, the website, the portal or Outlook — with its service level counted, and the answers you write once are read by your website, your portal and Flowrica.

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Zyntra OS, the support desk of a sample company

Support & Knowledge

  1. Support & Knowledge

    Tickets, live chat and a public help centre.

    • Tickets with service levels, triage and a spam filter
    • Tickets opened from your mailboxes, with a log of every mail read
    • Automation rules that escalate a ticket, and a warning when a colleague is already replying to it
    • Live chat on your website and in the client portal; a visitor becomes a lead
    • A knowledge base with a public help centre — search and votes — and articles kept for staff only
    • The same articles read by your website, your portal and Flowrica
    • With Flowrica Advance, a ticket summarised and a reply suggested — you check it and send it
    • An Outlook add-in: the sender’s records beside the email, the email logged to a ticket
    • Support and knowledge base reports
    Zyntra OS, the support desk of a sample company

Zyntra OS support desk

Does Zyntra OS have a help desk with tickets and live chat?

Yes. Tickets with service levels, triage and a spam filter, tickets from your mailboxes, live chat on your website and in the client portal, and a knowledge base with a public help centre. Support & Knowledge.

Can my customers read a help centre in Zyntra OS?

Yes. Public articles are read in your help centre, on your website and in the portal, with search and votes; articles kept for staff are never shown to a customer. Support & Knowledge.

The other areas of Zyntra OS

Sales & CRMCustomers, leads and deals, proposals, estimates, sales orders, invoices, payments, contracts and subscriptions. Accounting & FinanceThe full books, cheques, banking, budgets, expenses, tax returns and national e-invoicing with JoFotara, ZATCA-ready. Purchasing & InventoryPurchase requests, quotations, orders and bills, a vendor portal, several warehouses, serials and lots, and the company’s fixed equipment. LogisticsA whole parcel-forwarding business: lockers, pre-alerts, shipping, pickup, consolidation, rate cards and labels. Projects, Tasks & WorkloadProjects with a Gantt chart and sprints, time that becomes invoices, one calendar, and each person’s load against their capacity. HR & PayrollEmployee records, attendance and leave, a payroll engine with income-tax brackets, and recruitment from your own website. Website & online storesYour website in Arabic and English on your own domain, ready for search and answer engines, with forms, careers, chat and your online store’s orders. Marketing, Automation & GrowthReach campaigns on email, SMS and WhatsApp, Flowmind rules that do the routine work, and goals, ideas and surveys. Communication & DocumentsYour mailboxes, WhatsApp, SMS and Teams inside Zyntra OS, Arabic PDFs in your own layout, online signing and files on every record. Companies, Rights & PlatformSeveral companies behind one sign-in, rights per screen and per record, an audit trail nobody can edit, portals, imports and any language. FlowricaThe assistant beside every screen: she answers from your own records, prepares forms from one sentence, and never acts on her own.

See it with your own work

Ask for a demo and our team will show you this part of Zyntra OS, in Arabic or in English.

Ask for a demo Every area of Zyntra OS