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Support & Knowledge › OverviewWho
Anyone allowed to see support.The figures at the top are the Open tickets, the tickets Breached with no reply (the response promise passed and nobody answered), the Average response, the KB articles that are published, and the CSAT: how customers rated their tickets.
| Part | What it shows |
|---|---|
| Tickets by status | How many tickets are in each status. View all opens the list. |
| Articles by audience | How many articles are for Staff only, for Customers and for Anyone. |
| Needs attention | The tickets whose promise was missed. |
| Most read articles | The articles people opened most. |
| Articles people said did not help | The articles readers voted down. |
| Recent activity | The last things done on tickets and articles. |
+ New ticket and + New article start one from here. The second view, Flowrica Insights, lists what Flowrica noticed in this part of the system.
