Ticket Pipe Log

Every email the mailboxes read, and what became of it: a ticket, a lead, or why not. Come here when a customer says they wrote and no ticket appeared.

Where

System › Utilities › Ticket Pipe Log

Who

Anyone allowed to see the pipe log.

Narrow the list by From date, To date and Status. The status says what became of the email: Became a ticket, Joined its ticket as a reply, Became a lead, Read as a bounce, Ignored, Refused as spam, Refused or Error.

Read the row to see who wrote, when, the subject, and its status. Where the email became a ticket or a lead, the row leads to it.

Refresh reads the list again. Export saves the rows shown to a file.

Clear log archives the rows shown; they stay readable under Show archived. Nothing is deleted.

Ticket Pipe Log: every email read, and what became of it