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Reach

Reach calls

Calls to leads, made by your agents in Zyntra Call Center. A campaign step puts each lead on the call list; the agent calls them with your script, and what happened comes back to Reach.

Where

Reach › Channels › Calls

Who

Anyone allowed to create Reach channels. Calls shows only while Zyntra Call Center is switched on.
1
Open Calls and press + New call.
2
Type the Name, and choose a Category if you use them.
3
Write the Script: what the agent says on the call. The lead's fields are filled in when the lead is put on the list.
4
Set Tries: a whole number from 1 to 10. Busy or no answer counts as one try.
5
Set Wait between tries, in minutes, from 5 to 10080 (one week).
6
Press Save.
A call's form: its tries, the wait between them and its script

In a campaign, the step Reach: put on the call list puts each lead on the call list with this script. An open call counts To call, Reached and Not reached. Open the call lists opens the lists your agents work from.

The Calls list
A lead is not put on the list when they opted out of marketing calls, or while Zyntra Call Center is switched off.

Questions

Where is “Reach calls” in Zyntra OS?

Reach › Channels › Calls

Who can use “Reach calls”?

Anyone allowed to create Reach channels. Calls shows only while Zyntra Call Center is switched on.